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rP
ronald P

1 reviews | Active since Mar 2019

29 Mar 2019, 09:53

***** met refunds

Wag al 3 Maande vir Refund maar daar word net gese ek moet Chemair s***el , dan se Chemair s***el Travelstart . Na hul n Boete fooi ook gehef het , is die vlug gekansileer en sukkel ons om daai geld terug te kry !!!

0
Replies (10)
Travelstart
Travelstart's reply29 Mar 2019, 10:05
Official
Dear Ronald Pieterse

Thank you for taking the time to provide your feedback.

A customer relations team member will be in contact during the course of the day, to discuss your query.

In future, for any feedback, you may email us to ***

Regards, The Travelstart Team 
Travelstart
Travelstart's reply29 Mar 2019, 14:11
Official
Hi Ronald

Thank you for taking the time to speak to me today.

As discussed, I will be in contact next week with a further update.

Thank you for your patience while we await further information from the airline.

Kind regards,
Melony at Travelstart
rP
ronald P's update02 May 2019, 12:06
Reviewer Update
Nou ja . al weer amper n maand later en geen REFUND nie . Chemair het al op 8 April 2019 geld vir julle oorbetaal , maar julle betaal nie kliente terug nie . Julle hoop seker die kliente vergeet van die geld of wat ????
Travelstart
Travelstart's reply02 May 2019, 12:32
Official
Good afternoon Ronald

I have checked your booking and we had sent you emails on the 09th April and again on the 11th April, requesting your bank details so that we can process the refund.

Please check your emails (possibly ended up in your SPAM folder), as we had sent you the following emails:


Sent on the 09th April:

Good day,

In order for us to refund you R1863.22 we need your bank account details. Please send us all information needed to *** and we will process the refund as soon as possible. We need the bank name, account holder, account number and branch code.

Thanks in advance!

Kind regards, Travelstart


Sent on the 11th April:

Hi Ronald Pieterse!

Kindly send us your full banking details to *** in order to finalize the refund back to your account.

To start the process, we would need your:

Bank name
Account holder
Account number
Type of account
Branch code

Please note, the refund will be processed to your account, as soon as we receive the bank details.

Kind regards,
Melony at TravelstartCustomer Relations Team

rP
ronald P's update02 May 2019, 13:25
Reviewer Update
Did sent it now again ! . How long must we wait agian ?
rP
ronald P's update02 May 2019, 13:27
Reviewer Update
Address not found Your message wasn't delivered to ********** because the address couldn't be found or is unable to receive email. THIS IS WHAT COMES BACK ON THE EMAIL ADDRESS YOU SUPP****.
Travelstart
Travelstart's reply02 May 2019, 13:33
Official
Hi Ronald

Could you please forward the email to *** and it will come directly to me.

Kind regards,
Melony at Travelstart
rP
ronald P's update02 May 2019, 13:39
Reviewer Update
Did send it . Confirm if you did received the mail and if you need anything else ????
Travelstart
Travelstart's reply02 May 2019, 13:55
Official
Hi Ronald

I have received your email and sent it to our refunds team.

They will send you an email as soon as the refund has been processed to the bank account.

Kind regards,
Melony at Travelstart
rP
ronald P's update02 May 2019, 14:28
Reviewer Update
thank you