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Lauren G

1 reviews | Active since Dec 2016

06 May 2022, 20:51

Six weeks, no refund, no service, no care

Terrible service. I booked a flight with them and my eft did not go through before the flight auto canceled. I have been trying to get my refund now for six weeks. Their WhatsApp chatbot takes you round in circles. Very delayed responses on t et mails that then take you back to square 1. Endless hours waiting to talk to an actual human. When I eventually did speak to someone she told me the money would be in my account in 24 hours. That was three weeks ago. Do not use this company!!!

0
Replies (3)
Travelstart
Travelstart's reply07 May 2022, 09:00
Official
Hi  Lauren, 

Thank you for reaching out to us.

I have located the booking and can see that the finance team has been requested to process the refund.  I have requested the pop to be sent to you and the funds should reflect this week.  I am very sorry for the delay in our processing and have addressed this with the team.

Wishing you all the best.

Kind Regards,
Melissa Eksteen
LG
Lauren G's update12 May 2022, 08:28
Reviewer Update
Melissa, you’re obviously just writing nonsense up here. I have checked bank accounts and no refund has been received. You didn’t even bother to find out what booking I was referring to. The booking was not made with this email address. You’ve obviously got a standard response to con other people reading this. How about you actually do your job, ask me when the booking was made and under what email address and then actually process the refund! It’s been almost 2 months and Travelstart is earning interest off of over R2500 that is rightfully mine. I wonder how many others are in the same boat? Is this actually how you sustain your business???
Travelstart
Travelstart's reply16 May 2022, 15:25
Official
Hi Lauren,

Thank you for the revert.

As advised please note that the reference I was referring to is ZA***6 and the finance team has concluded the refund on 12 May 2022 as per below:


Profile name: TRAVELSTART ONLINE TRAVEL OPERATIONS (PT Batch reference number: *** Payment reference number: *** Payment date: 12/05/2022 Payment capture date: 12/05/2022 Payment authorise date and time: 12/05/2022 03:50:50 PM From account name: TRAVELSTART ONLINE TRAVEL OPER From account description: TRAVELSTART ONLINE TRAVEL OPERATIONS From account statement description: RZA***6Glynis Rossouw Beneficiary account number: 2******xx7 Beneficiary/ Recipient name: Glynis Rossouw Beneficiary statement description: TravelstartZA***6 Branch code: 192405 Amount: 2,987.00 Real-time: No
Regards,
Melissa