Shut down Travelstart!!

I booked tickets with Travelstart in December 2021. 3 days before we could depart my daughter contracted Covid. I had to change my dates for the trip to January. I paid for the medical insurance cover to cover my family in the event of Covid. Up until an hour before the return flight I was trying to get a hold of TS to change/cancel and find out about the medical refund or flexi travel cover. An hour before that departure upon sending the owner a Facebook msg, Travelstart called me and they said they will send a quote I must respond which indicated what payment will be per person. Still I queried will the medical cover cover my family - no answer as I needed to know what will be best financial implication, medical cover or use flexi. I received the refund after 6 months for ONLY my daughter. I have sent numerous emails and FB msgs querying the medical refund for rest of family as we all stay in the same house, we all had to quarantine and we all were covered by the medical cover. To date no response. I advised TS on all platforms I will be reporting them to the National Credit Regulator. We also need to refer these complaints to Carte Blanche and media platforms. If this company can't trade professionally they need to be shut down!!