Shoddy customer service results in a costly mistake

<p>Travelstart's policy is that you send a copy of your ID and a scan of your credit card when making a booking.</p> <p>I completed their request the following morning after I made my booking however, it was only 2 days later that their customer service informed me that my booking had been cancelled and a further 2 days after that for them to tell me why. The reason being I did not complete their request in the 23 minutes they allowed.</p> <p>Given the nature of international flight bookings, this lack of care on their part has resulted in a very costly re-booking which I will certainly not be doing through Travelstart.</p>