Shockingly bad service

<p>Why offer an urgent email service and emergency contact number for after hours if nobody responds?? My sister needs to make changes to her booking urgently as my dad is very ill in ICU. She needs to come to SA ASAP. She has send various emails, I have tried to phone the after hours number but nobody responds. So is this the kind of service Travelstart stands for? Please can you respond to this message with the detail of your Managing Director or CEO. I think it is time to name and shame Travelstart in the media. This is shocking! What we also dont get is when she made the original booking, it was done on flysaa.com but after completing the booking, it says thank you for booking through travelstart. So is travelstart now the only agency SAA make use of? Maybe this should be reported at the Competition Commission? Also, she paid R800 extra for flexi ticket and now they tell her she did not choose the Flexi ticket. This is shocking!!! After sending the invoice it does not show in the invoice she took the flexi ticket but she did and she paid for it but now she has no proof. Shocking!</p>