AS
Anri S
1 reviews | Active since Jun 2021
10 Jul 2021, 21:31
Shocking - travelstart
Still no help regarding our refund. Completely and utterly shocking service. We have been in contact with the airline and they keep referring us to our travel agent - travelstart. Wish we never booked through travelstart to begin with.
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Replies (1)
Travelstart's replyOfficial
11 Jul 2021, 08:44Hi Anri,
Thank you for taking the time to voice your concerns and regret to hear you are not pleased with the level of assistance you have received.
I've called up your booking and see our refunds team have reached out to the airline and currently awaiting a response.
Due to the high volumes of queries they are receiving there is a delay in receiving a response.
I have asked that our refunds team to do a follow up with the airline.
As discussed telephonically, our refunds team will contact you during the course of today to provide any progress they might have regarding your refund application.
Kind Regards,
Marcelle
Thank you for taking the time to voice your concerns and regret to hear you are not pleased with the level of assistance you have received.
I've called up your booking and see our refunds team have reached out to the airline and currently awaiting a response.
Due to the high volumes of queries they are receiving there is a delay in receiving a response.
I have asked that our refunds team to do a follow up with the airline.
As discussed telephonically, our refunds team will contact you during the course of today to provide any progress they might have regarding your refund application.
Kind Regards,
Marcelle
Travelstart's reply11 Jul 2021, 08:44
Official
Hi Anri,
Thank you for taking the time to voice your concerns and regret to hear you are not pleased with the level of assistance you have received.
I've called up your booking and see our refunds team have reached out to the airline and currently awaiting a response.
Due to the high volumes of queries they are receiving there is a delay in receiving a response.
I have asked that our refunds team to do a follow up with the airline.
As discussed telephonically, our refunds team will contact you during the course of today to provide any progress they might have regarding your refund application.
Kind Regards,
Marcelle
Thank you for taking the time to voice your concerns and regret to hear you are not pleased with the level of assistance you have received.
I've called up your booking and see our refunds team have reached out to the airline and currently awaiting a response.
Due to the high volumes of queries they are receiving there is a delay in receiving a response.
I have asked that our refunds team to do a follow up with the airline.
As discussed telephonically, our refunds team will contact you during the course of today to provide any progress they might have regarding your refund application.
Kind Regards,
Marcelle