AS
Anri S
1 reviews | Active since Jun 2021
13 Jun 2021, 14:28
Shocking - still no refund after months post-cancellation!
Travelstart still has not refunded our flights to Zanzibar paid for in Nov 2020 and cancelled soon thereafter claiming that they cannot get the money from Ethiopian Airways. This after one of their operators confirmed IN WRITING that we will be receiving refund less a penalty. We signed the contract and accepted the refund, but now just excuse after excuse. This is the most shocking and horrific experience we will never book flights through them again.
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Replies (2)0
Replies (2)
Travelstart's replyOfficial
13 Jun 2021, 14:44Hi Anri,
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle
Travelstart's reply13 Jun 2021, 14:44
Official
Hi Anri,
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle
Travelstart's replyOfficial
13 Jun 2021, 14:50Hi Anri,
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle
Travelstart's reply13 Jun 2021, 14:50
Official
Hi Anri,
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns with.
I am sorry that your refund has taken long to finalise.
Looking at your booking I see my colleague Melissa has been in contact with your husband via email confirming our refunds team have submitted the Refund Application to the airline on your behalf for your flight tickets.
The airline sits with all funds of the ticket which means they need to process the refund from their side.
Due to high volumes of refund requests the airlines have received they have advised significant delays should be expected. Some airlines have also put a hold on processing refunds until they resume full operation.
We realize it’s frustrating to wait for your money however as advised in our email, The only thing that can be done at this point is to wait for the refund to be completed by the airline.
I am very sorry for the delay and for the inconvenience this has caused you.
I will contact you shortly on the number provided to answer any other queries you might have.
Kind Regards,
Marcelle