Shocking service from TRAVELSTART

<p>I booked return flights to Durban on a TRAVELSTART sale on 7 Feb 2017. My booking was confirmed and I was emailed confirmation. On the 24th of Feb, I arrived at OR Tambo to board my 13:20 flight to be told the flight had been voided and no other flights were availbale that day.</p> <p> </p> <p>I HAD BOOKED THIS TRIP TO ATTEND MY GRANDFATHER'S 95TH BIRTHDAY CELEBRATIONS. HIS BIRTHDAY WAS ON 24 FEB.</p> <p> </p> <p>I immediately called the 0860 no: on my Travelstart confirmation email, to be greeted with confusion and then told again that the flight had been voided, "please hold on while a manager is consulted". After 10 mins of holding while running around to other airlines, trying to get on another flight, I hung up. I managed to book a new ticket, only on the 25th Feb at 10:45 - the next day was the first available flight, at a little over R2000 one way. I got home on the 24th Feb and sent all this info to TRAVELSTART. A manger did contact me on 1 March, asked me to resend all my documents and invoices and said he'd get back to me ASAP. It's now two weeks later and I havent heard a word from anyone at TRAVELSTART - I am out of pocket for R2000 I spent on a new ticket, plus the ticket I had already paid for on 7 Feb (for the flight was that voided that no one bothered telling me about), plus accommodation costs in Durban, plus Uber rides since no one could collect me from the airport the following day. I ended up spending 3 hours in Durban with my grandfather instead of a night and two days. And still nothing from TRAVELSTART. This is basically theft as it stands right now. Plus incompetance, disregard for their customers and zero client service.</p>