Shocking Service from Travelstart!!!

Travelstart ruined the start and the budget of our long awaited holiday! Excitement quickly turned into a nightmare after arriving at the airport to check in for our flight to Dublin via London. The check in lady at British airways told us we needed transit visas to travel through London even if we had a connecting flight shortly after landing and luggage checked through. I phoned Travelstart from the airport and was told its not their responsibility to advise customers of travel requirements despite calling themselves your one stop travel shop. When I asked for support to find another flight as we had pre-booked and paid all accommodation and travel, including a connecting flight to Iceland, I was told by the Travelstart representative lady ' I suggest you start searching for flights' and she offered to cancel our flights, that was all she could assist with. We had to book new flights ourselves and had to pay and additional R140 000 due to the last minute booking. Travelstart offered a 67% refund of the original tickets and told me to read the website where they absolve themselves from any responsibility. You are a travel agent and if your route requires a transit visa which you know passengers are not fami**** with, you have a responsibility to advise your customers of this. You are quick to take money but you don't want to provide any service for it. Shocking Service Travelstart!!!! No empathy, no support and no accountability! And a refundvtakesc12 to 24 weeks!!! Maybe this post can help another traveler to avoid the nightmare that we had to experience. I will Never use Travelstart again but rather deal with a reputable travel agent that actually cares and provides value for their customers.#Travelstart