Shocking Service & False Communication

<p>Had to cancel some flights due to a serious medical issue. Contacted Erik Dedekind 5 days prior to the flight, in order to cancel the flights that were booked. Erik assured us that the full refunds would be paid out, but that the airlines could take a few weeks to complete the refunding of the tickets.</p> <p>Erik now telling us that we will not receive our refunds, where the tickets could've definitely been resold, completely in contravention of the CPA. Had we known upfront that we would not receive our refund, we would have changed the dates on our tickets, rather than claim the full refund. I do not believe that communication had been made between Travelstart and the airline, immediately once we had notified them and I would discourage anyone from using their platform, it's much easier to deal with an airline directly than to go through them and receive this appalling service. </p> <p>I have also (in writing) requested to discuss the matter with a senior representative from Travelstart, before posting this review, as well as waiting a month for feedback, but they obviously have not got back to me.</p>