BP
Bobby P
1 reviews | Active since Feb 2021
06 Feb 2021, 10:25
Shocking service delivery
Booked and paid for a return the from ORTambo to Cape Town International received booking confirmation and ticket. Arrived at airport this morning to be told. So no flight for you. As travelstart did not book the seat. The airline provided proof of the error. The most frustrating part is their call centre number points you to the chat box. The chat box hangs. So once again a very disappointing service delivery from Travelstart. My question is how do we make contact if the chat doesn’t work. I also want a refund as I had to pay for another flight. So can you please get in touch with me. It will be the last time I use your service
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Replies (1)
Travelstart's replyOfficial
06 Feb 2021, 13:02Hi Bobby,
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've called up the booking number which you have provided and see our payments team reached out to you via e-mail the same day the booking was made: | 22:40:16 Wed, 03 Feb 21 |
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R771.98 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference : ******xx
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2300 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking.
Kind regards,
Travelstart""
An SMS was also sent to the number used to make the booking: | 22:40:32 Wed, 03 Feb 21
""Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart""
Our payment team sent a new payment link, however as no payment attempt was made they were unable to process payment for the return flight and then had to cancel the outbound ticket.
One the 4th February an e-mail was sent confirming the booking had then been cancelled.
No tickets were emailed to the email address used to make the booking.
We have contacted you twice on the number provided however there is no answer and no option to leave a voice message.
We have sent you an email to which you welcome to respond to should you request a call back or have any further questions to your booking.
Kind Regards,
Travelstar
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've called up the booking number which you have provided and see our payments team reached out to you via e-mail the same day the booking was made: | 22:40:16 Wed, 03 Feb 21 |
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R771.98 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference : ******xx
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2300 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking.
Kind regards,
Travelstart""
An SMS was also sent to the number used to make the booking: | 22:40:32 Wed, 03 Feb 21
""Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart""
Our payment team sent a new payment link, however as no payment attempt was made they were unable to process payment for the return flight and then had to cancel the outbound ticket.
One the 4th February an e-mail was sent confirming the booking had then been cancelled.
No tickets were emailed to the email address used to make the booking.
We have contacted you twice on the number provided however there is no answer and no option to leave a voice message.
We have sent you an email to which you welcome to respond to should you request a call back or have any further questions to your booking.
Kind Regards,
Travelstar
Travelstart's reply06 Feb 2021, 13:02
Official
Hi Bobby,
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've called up the booking number which you have provided and see our payments team reached out to you via e-mail the same day the booking was made: | 22:40:16 Wed, 03 Feb 21 |
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R771.98 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference : ******xx
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2300 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking.
Kind regards,
Travelstart""
An SMS was also sent to the number used to make the booking: | 22:40:32 Wed, 03 Feb 21
""Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart""
Our payment team sent a new payment link, however as no payment attempt was made they were unable to process payment for the return flight and then had to cancel the outbound ticket.
One the 4th February an e-mail was sent confirming the booking had then been cancelled.
No tickets were emailed to the email address used to make the booking.
We have contacted you twice on the number provided however there is no answer and no option to leave a voice message.
We have sent you an email to which you welcome to respond to should you request a call back or have any further questions to your booking.
Kind Regards,
Travelstar
Thank you for taking the time to share your concerns. All feedback is appreciated and we regret to hear you have not had a great experience when booking with us.
We do apologise for the struggle in trying to reach our team. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance.
We also offer the option for our customers to reach us via our Online Contact form: https://www.travelstart.co.za/lp/contact-us Our emails are managed 7 days a week.
I've called up the booking number which you have provided and see our payments team reached out to you via e-mail the same day the booking was made: | 22:40:16 Wed, 03 Feb 21 |
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R771.98 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference : ******xx
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2300 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking.
Kind regards,
Travelstart""
An SMS was also sent to the number used to make the booking: | 22:40:32 Wed, 03 Feb 21
""Hi ,Your payment was unsuccessful for your Travelstart booking please check your inbox urgently for more information- Travelstart""
Our payment team sent a new payment link, however as no payment attempt was made they were unable to process payment for the return flight and then had to cancel the outbound ticket.
One the 4th February an e-mail was sent confirming the booking had then been cancelled.
No tickets were emailed to the email address used to make the booking.
We have contacted you twice on the number provided however there is no answer and no option to leave a voice message.
We have sent you an email to which you welcome to respond to should you request a call back or have any further questions to your booking.
Kind Regards,
Travelstar