1 reviews | Active since Oct 2021
Shocking service and they have effectivley ****** over R3500 from me, not to mind the time spend which I can never get back!
Booked flights through travel start and the next day I got an email saying there had been a problem with my payment and my booking had been cancelled. So I tried again and this time booked through their EFT payment option. BIG Mistake! I was debited from my account, but Travelstart kept sending me emails asking me to pay and evenutually cancelled that booking too. Trying to get through to someone there to speak to via their contact form and Whatsapp chat (what they recommend if it is URGENT - but where they leave queries for over two hours before responding and then assume you are satisfied because you are no longer on line) was pointless. I eventually made my booking another way and will never use Travelstart again. I now am just still trying to get my R3600+ refund.
Thank you for reaching out to us.
I am very sorry to hear about the troubles you have encountered during the booking process. Please can you send me an email to feedback @ travelstart . com so that I can look into your query and have it sorted out fo you.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I am very sorry to hear about the troubles you have encountered during the booking process. Please can you send me an email to feedback @ travelstart . com so that I can look into your query and have it sorted out fo you.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have tried to call to no avail.
I Sent the booking to the finance team as I can see we had received you details on 03 November already and I do apologise for the delay in the refund.
I have requested them to send you a pop for the refund so that you no longer have to stress and worry.
Wishing you a lovely evening.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to call to no avail.
I Sent the booking to the finance team as I can see we had received you details on 03 November already and I do apologise for the delay in the refund.
I have requested them to send you a pop for the refund so that you no longer have to stress and worry.
Wishing you a lovely evening.
Kind Regards,
Melissa
I was unable to get to my phone in time when you phoned. I did recognise the number. Sorry about that.
I have now received my refund.
Many thanks for all you have done to help.
I was unable to get to my phone in time when you phoned. I did recognise the number. Sorry about that.
I have now received my refund.
Many thanks for all you have done to help.