Shocking service, and refusal to respond or take responsibility

Last week, I was told that MTN subscribers would receive a discount of R250 on Travelstart flights. I opened up Firefox, inputted my number, and went through to the final stage, where the price of the flight was R1238 - The website said the discount had been successfully app****, but the price was still more than on Safair's own website.

So I opened up google chrome, went through the same process on Travelstart's website, but did not input my number for the R250 discount. This time, my final total before clicking "pay" was R1199 - less than when I had inputted my number.

I assumed there must have been some mistake, and that I would be charged less, so I went ahead and payed for the flight on Firefox, and lo and behold, I was charged R1238

So basically, by inputting my MTN number for a "discount," I was charged more.

When I contacted Travelstart, they rep**** once after around 8 hours, where they refused to take responsibility and said that changes in prices will be seen when using the airline's own website or other travel agents. When I told them I had tried Travelstarts website only, with one having me input my number for the discount, and the other browser without my number, they have not even had the decency to respond or provide an explanation

The other thing is that Travelstart is one of the only retailers in South Africa, whose payment system does not allow banks to first send one time passwords via SMS. This is an important safety feature, and the majority of retailers use. When I told Travelstart about this, they blamed it on my bank, even though a friend who'd also used travelstart and payed with a different bank also did not receive an OTP.

Shocking service, from a company who refuses to provide good customer service. I will take my business elsewhere the future