Shocking service

I would like to share my frustration with Travelstart. My husband was hospitalized for a month and we were unable to fly to Jhb return to Cape Town. After my dealings with FlySafair, the airline refunded the flights to Travelstart. We have been contacting Travelstart since the 1st if August for this money to be refunded to us. To date there has been no resolution from Travelstart. Every agent at the call centre has not been able to give us any details. Despite us sending them the credit notes from the airline. This has been the most frustrating experience. Travelstart still has our money which was paid to them on the 6 and 7th July 2023. My advice to everyone is not to book using Travelstart, rather go directly through the airline.