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Eirwen O
1 reviews | Active since Jun 2020
03 Dec 2021, 14:51
SHOCKING SERVICE
Have been trying to change flights for days. No response on their contact us page and the whats app line sends automated too busy replies. Since they have topped taking calls the service has been appalling. Will never use them again but have to chnage flights because of travel ban.
Any telephone numbers to call?
Helpful (0)
Replies (10)0
Replies (10)
Travelstart's replyOfficial
04 Dec 2021, 00:25Hi Eirwen,
Thank you for reaching out to us.
I have checked the booking and can see that request is with the relevant team as the flight is suspended and you wish to rebook for Jabuary.
Please keep a lookout for our email regarding your request.
Wishing you a good evening.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that request is with the relevant team as the flight is suspended and you wish to rebook for Jabuary.
Please keep a lookout for our email regarding your request.
Wishing you a good evening.
Kind Regards,
Melissa
Travelstart's reply04 Dec 2021, 00:25
Official
Hi Eirwen,
Thank you for reaching out to us.
I have checked the booking and can see that request is with the relevant team as the flight is suspended and you wish to rebook for Jabuary.
Please keep a lookout for our email regarding your request.
Wishing you a good evening.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that request is with the relevant team as the flight is suspended and you wish to rebook for Jabuary.
Please keep a lookout for our email regarding your request.
Wishing you a good evening.
Kind Regards,
Melissa
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Eirwen O's updateReviewer Update
05 Dec 2021, 07:58This is incorrect. I have 6 flights that I need to change and definitely NOT for January.
Still no email.
I WANT A NUMBER TO SPEAK TO A PERSON
Still no email.
I WANT A NUMBER TO SPEAK TO A PERSON
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Eirwen O's update05 Dec 2021, 07:58
Reviewer Update
This is incorrect. I have 6 flights that I need to change and definitely NOT for January.
Still no email.
I WANT A NUMBER TO SPEAK TO A PERSON
Still no email.
I WANT A NUMBER TO SPEAK TO A PERSON
Travelstart's replyOfficial
13 Dec 2021, 19:40Hi Eirwen,
Thank you for taking my call.
As discussed I have suspended all bookings to be used for next year when the flights open as it is too far in advance to book the flights.
I will be sending you an email to confirm the suspension.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
As discussed I have suspended all bookings to be used for next year when the flights open as it is too far in advance to book the flights.
I will be sending you an email to confirm the suspension.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
Travelstart's reply13 Dec 2021, 19:40
Official
Hi Eirwen,
Thank you for taking my call.
As discussed I have suspended all bookings to be used for next year when the flights open as it is too far in advance to book the flights.
I will be sending you an email to confirm the suspension.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
As discussed I have suspended all bookings to be used for next year when the flights open as it is too far in advance to book the flights.
I will be sending you an email to confirm the suspension.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
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Eirwen O's updateReviewer Update
06 Jan 2022, 13:45Hello Melissa
I have been sending you mails again to try and rebook my flights. Everyday that I don’t get an answer the price goes up.
I need to book my flights
I have been sending you mails again to try and rebook my flights. Everyday that I don’t get an answer the price goes up.
I need to book my flights
EO
Eirwen O's update06 Jan 2022, 13:45
Reviewer Update
Hello Melissa
I have been sending you mails again to try and rebook my flights. Everyday that I don’t get an answer the price goes up.
I need to book my flights
I have been sending you mails again to try and rebook my flights. Everyday that I don’t get an answer the price goes up.
I need to book my flights
Travelstart's replyOfficial
11 Jan 2022, 13:02Hi Eirwen,
Thank you for reaching out to us.
I have checked the email platform and cannot see any requests using the 2 email addresses. Please can you send an email to rebook to feedback @ travelstart . com so that I can pick up the request and assist you.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the email platform and cannot see any requests using the 2 email addresses. Please can you send an email to rebook to feedback @ travelstart . com so that I can pick up the request and assist you.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Travelstart's reply11 Jan 2022, 13:02
Official
Hi Eirwen,
Thank you for reaching out to us.
I have checked the email platform and cannot see any requests using the 2 email addresses. Please can you send an email to rebook to feedback @ travelstart . com so that I can pick up the request and assist you.
Wishing you a wonderful day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the email platform and cannot see any requests using the 2 email addresses. Please can you send an email to rebook to feedback @ travelstart . com so that I can pick up the request and assist you.
Wishing you a wonderful day further.
Kind Regards,
Melissa
EO
Eirwen O's updateReviewer Update
11 Jan 2022, 14:42Hello Melissa
I have used that exact address 7 times there is no way it has not arrived. This is the ONLY platform where I get ANY response. This is not OKAY once again. I want to talk to someone ON A PHONE as per my previous requests where you phoned me yourself
I have used that exact address 7 times there is no way it has not arrived. This is the ONLY platform where I get ANY response. This is not OKAY once again. I want to talk to someone ON A PHONE as per my previous requests where you phoned me yourself
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Eirwen O's update11 Jan 2022, 14:42
Reviewer Update
Hello Melissa
I have used that exact address 7 times there is no way it has not arrived. This is the ONLY platform where I get ANY response. This is not OKAY once again. I want to talk to someone ON A PHONE as per my previous requests where you phoned me yourself
I have used that exact address 7 times there is no way it has not arrived. This is the ONLY platform where I get ANY response. This is not OKAY once again. I want to talk to someone ON A PHONE as per my previous requests where you phoned me yourself
Travelstart's replyOfficial
12 Jan 2022, 15:44Hi Eirwen,
Thank you for the revert.
Please note I have attempted to call the number provided on HP and left a voicemail as you have advised to whats app which I am unable to do. I will be sending you an email from feedback so that you can revert on email, I will use the email in the booking as the above email address is not viewed as an actual email being an info company mailbox.
Regards,
Melissa
Thank you for the revert.
Please note I have attempted to call the number provided on HP and left a voicemail as you have advised to whats app which I am unable to do. I will be sending you an email from feedback so that you can revert on email, I will use the email in the booking as the above email address is not viewed as an actual email being an info company mailbox.
Regards,
Melissa
Travelstart's reply12 Jan 2022, 15:44
Official
Hi Eirwen,
Thank you for the revert.
Please note I have attempted to call the number provided on HP and left a voicemail as you have advised to whats app which I am unable to do. I will be sending you an email from feedback so that you can revert on email, I will use the email in the booking as the above email address is not viewed as an actual email being an info company mailbox.
Regards,
Melissa
Thank you for the revert.
Please note I have attempted to call the number provided on HP and left a voicemail as you have advised to whats app which I am unable to do. I will be sending you an email from feedback so that you can revert on email, I will use the email in the booking as the above email address is not viewed as an actual email being an info company mailbox.
Regards,
Melissa
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Eirwen O's updateReviewer Update
13 Jan 2022, 17:01Still no response
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Eirwen O's update13 Jan 2022, 17:01
Reviewer Update
Still no response
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Eirwen O's updateReviewer Update
13 Jan 2022, 17:01Still no response.
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Eirwen O's update13 Jan 2022, 17:01
Reviewer Update
Still no response.
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Eirwen O's updateReviewer Update
13 Jan 2022, 17:02You HAVE NOT called - my phone is with me 24 hours.
You HAVE NOT responded to my mails
You HAVE NOT responded to my mails
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Eirwen O's update13 Jan 2022, 17:02
Reviewer Update
You HAVE NOT called - my phone is with me 24 hours.
You HAVE NOT responded to my mails
You HAVE NOT responded to my mails