TK
Tamzyb K

1 reviews | Active since May 2020

27 May 2020, 16:17

Shocking service

I would give zero stars if it was an option! If there is ever a problem with your booking or you need to cancel, Travelstart is almost impossible to get hold of. If you do manage to get hold of someone, they will advise that you should deal directly with the airline/car hire company (despite charging a fee to act as agent). Just go directly through the airline/ car hire- Atleast you’ll have the right booking reference to deal with them directly.

0
Replies (3)
Travelstart
Travelstart's reply27 May 2020, 17:13
Official
Good day  Tammy 

Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.

Please be advised that someone from our team will be in contact by 9 am tomorrow morning regarding your query and concerns.

We do apologize for any inconvenience caused.

Kind regards,
The Travelstart Team 
TK
Tamzyb K's update28 May 2020, 12:07
Reviewer Update
It’s 12h06 and I’m still waiting to be contacted!!
TK
Tamzyb K's update01 Jun 2020, 16:13
Reviewer Update
It’s the 1st of June and I still haven’t got that phone call.