Shocking service

I am currently also struggling to cancel my booking like some of the other complaints written here. AND YES WE ARE AWARE OF THE PROBLEM. I have already requested my cancellation on Monday. It took more than 48hours for someone to respond. I am supposed to fly today at 13:25 and my cancellation has still not been processed. I have saved so long for this trip and Travelstart is about to take all my money from me. Why are all these extra costs involved in any ways? Emirates specified that they are not applying the cancellation fees considering the current SITUATION so why am I still being charged? And why is no one dealing with this as a matter of urgency? I don't care about your back log... You should have measures in place to deal with this. I am not willing to loose R15000 because you could not get to my request on time. Please assist me as a matter of urgency. I will discourage every single person not to use Travelstart.