Shocking......... Not sure what else to say

While I can understand the COVID-19 situation that all companies are dealing with the service experience from Travelstart has been nothing short of HORRIFIC......

I am trying to change my flight dates and have sent countless emails, spent over 5 hours on hold, dealt with incorrect quotes, multiple departments and still have no resolution.

The inability for the Call Center to action a change is unbelievable! Even when you manage to get through to the Amendments department they send you incorrect quotations (values should be CHECKED before quoted) and you then need to respond to accept the quote which puts your email at the back of the queue again on something which is incredibly time sensitive!

This has resulted in me having to relook at dates AGAIN as the dates which I wanted to change to and were available are now no longer available.

So the customer has to deal with the added cost, inconvenience and time involved...... I can just see the response from them now.... "Due to the current situation, we are prioritising customers departing within 72 hours.......blah blah"

Nevermind the fact that every customer no matter when they are travelling is going to deal with the frustration and extra expense. First time I have booked with Travelstart and the last.

Unhappy