Shocking experience

<p>Lesson learned on my part. Next time check hellopeter prior to using a new service provider you haven't used previously. As per below review. Also had a very similar experience. Booked at 6pm on 20 April. I got an email telling me to confirm the booking at about 11pm.... I was sleeping........ And this is where it all went wrong. When I woke up at 5am. I clicked the link only to tell me that it had now expired.... Full price was R7727 part was unsuccessful, and about R2188 needed to be debited as it was declined. So followed the process as emailed. And eventually called twice.... As I was cut off the first time after holding for 8 minutes. Spoke to a very helpful guy named Brandon. Who said he would call me back. He did infact. To tell me a new link would be sent to me to complete the payment. Yippee..... Or so I thought. 30 minutes later, still no link so I phone again.... Spoke to a lady, who confirmed..... Sorry for me...... Booking cancelled. So I log on to Kulula directly.... Low and behold. Same booking now done for R6548..... That's one hell of a saving. So in actual fact, they saved me money. But it was a horrible experience. And I definitely won't be using them again. still waiting for the funds of around R5500 to clear back into credit card.... Hoping I won't need to fight to get it sorted out. All round... Doesn't even deserve 1 star. I'm highly disappointed. I do need to add. That the emails received and call centre agents I spoke to were all perfectly helpful, this was clearly some sort of system chaos.... Still a mess though. Just grateful I managed to book for same time otherwise this complaint would have a very different tone.</p>