Shocking day light *******

Same as all other reviews lately in 2022 and I'm guessing end of 2021. Shocking service, it is impossible to communicate with travelstart. Our date change due to a positive pcr with a flight that has unsurance for covid cover travelstart has now only rep**** more than 6 days after the flight left and more than 10 days trying to contact them to change flight to later in the year. Will the reply: new quote on dates requested for about 70% of the value of the original tickets on a flight that is R3000 a ticket less than it was when I booked them as it was for Dec peak season. It's day light *******. I'll be trying to sue unless they sort this out. Your incompetence is absolutely not for our cost. We phoned the airline directly who where so effienct and assured us there won't be any penalty but travelstart has to make the Change... So what is this 70% of the value of the flights. Even if we were a no show (which we weren't if travelstart did there job) a no show is $50 info directly from the airlines helpline so what is this R2400 airline penalty fee? It's shocking. It's day light *******. And I'm joining the rest of the hellopeter complainants to stand against this.