FC
Faye C
1 reviews | Active since Aug 2015
18 May 2022, 15:53
Shocking customer service for an urgent matter
Absolutely shocking customer service. I had an error when booking online as my full surname did not pull through onto my booking confirmation. I have tried numerous times to call through to their customer services and it says estimated waiting time 25 minutes. I was on hold for over 75 minutes and still no answer. They do not allow you to update any ch ages yourself or online. I have even tried contacting the airline directly with whom I am flying and they said they unfortunately cannot help me and that I sadly have to go through travelstart. The airlines are obviously very fami**** with the expected customer service from travelstart.
I am not sure what to actually do to correct my name update and refuse to pay fees to make this change due to travelstart not answering my request in the adequate time to make free updates.
Can anyone advise how to get assistance from this company?
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
18 May 2022, 18:28Hi Faye,
Thank you for taking my call.
I have checked and the passport copy has been received. The team has been made aware and will reach out to the airline for instruction and assistance.
Please keep an eye out for our correspondence.
Kind Regards,
Melissa
Thank you for taking my call.
I have checked and the passport copy has been received. The team has been made aware and will reach out to the airline for instruction and assistance.
Please keep an eye out for our correspondence.
Kind Regards,
Melissa
Travelstart's reply18 May 2022, 18:28
Official
Hi Faye,
Thank you for taking my call.
I have checked and the passport copy has been received. The team has been made aware and will reach out to the airline for instruction and assistance.
Please keep an eye out for our correspondence.
Kind Regards,
Melissa
Thank you for taking my call.
I have checked and the passport copy has been received. The team has been made aware and will reach out to the airline for instruction and assistance.
Please keep an eye out for our correspondence.
Kind Regards,
Melissa
FC
Faye C's updateReviewer Update
20 May 2022, 13:18Good Day Melissa,
Since your call to me on the 18th of May, I am yet to receive any further communication as stated during the call. I was asked to check my inbox for a mail assisting me. However, to date no mail has reached my inbox? Please urgently advise how and when my issue will be resolved?
Since your call to me on the 18th of May, I am yet to receive any further communication as stated during the call. I was asked to check my inbox for a mail assisting me. However, to date no mail has reached my inbox? Please urgently advise how and when my issue will be resolved?
FC
Faye C's update20 May 2022, 13:18
Reviewer Update
Good Day Melissa,
Since your call to me on the 18th of May, I am yet to receive any further communication as stated during the call. I was asked to check my inbox for a mail assisting me. However, to date no mail has reached my inbox? Please urgently advise how and when my issue will be resolved?
Since your call to me on the 18th of May, I am yet to receive any further communication as stated during the call. I was asked to check my inbox for a mail assisting me. However, to date no mail has reached my inbox? Please urgently advise how and when my issue will be resolved?
Travelstart's replyOfficial
21 May 2022, 08:23Hi Faye,
Thank you for the update.
I have informed the team that you require assistance with the name correction on the booking, as well as provided them with the passport copy we received. I have now escalated the request with the team lead and you should receive a response once the airline advises us on their name correction policy. The airline can take up to 5 days to revert back to us. I do apologise for the delay and can assure you that the request has been noted.
Kind Regards,
Melissa
Thank you for the update.
I have informed the team that you require assistance with the name correction on the booking, as well as provided them with the passport copy we received. I have now escalated the request with the team lead and you should receive a response once the airline advises us on their name correction policy. The airline can take up to 5 days to revert back to us. I do apologise for the delay and can assure you that the request has been noted.
Kind Regards,
Melissa
Travelstart's reply21 May 2022, 08:23
Official
Hi Faye,
Thank you for the update.
I have informed the team that you require assistance with the name correction on the booking, as well as provided them with the passport copy we received. I have now escalated the request with the team lead and you should receive a response once the airline advises us on their name correction policy. The airline can take up to 5 days to revert back to us. I do apologise for the delay and can assure you that the request has been noted.
Kind Regards,
Melissa
Thank you for the update.
I have informed the team that you require assistance with the name correction on the booking, as well as provided them with the passport copy we received. I have now escalated the request with the team lead and you should receive a response once the airline advises us on their name correction policy. The airline can take up to 5 days to revert back to us. I do apologise for the delay and can assure you that the request has been noted.
Kind Regards,
Melissa
FC
Faye C's updateReviewer Update
29 May 2022, 08:03Good day Melissa,
Once again proven correct that Travelstart is most certainly the poorest choice of service providers to book flights through. As per your last communication on the 21st of June you advised the airlines take 5 days to get back to you. My trip is in less than a month and I still have had absolutely zero assistance from you.
Please could you urgently assist me as this now needs to be sorted out. I have been trying to call through to your call centre and you just sit and wait for extended periods of time and no answer. I’m just not sure how to resolve this.
I will never book through travel start again and will advise anyone wanting to do so to avoid at all costs.
Seriously poor service.
Once again proven correct that Travelstart is most certainly the poorest choice of service providers to book flights through. As per your last communication on the 21st of June you advised the airlines take 5 days to get back to you. My trip is in less than a month and I still have had absolutely zero assistance from you.
Please could you urgently assist me as this now needs to be sorted out. I have been trying to call through to your call centre and you just sit and wait for extended periods of time and no answer. I’m just not sure how to resolve this.
I will never book through travel start again and will advise anyone wanting to do so to avoid at all costs.
Seriously poor service.
FC
Faye C's update29 May 2022, 08:03
Reviewer Update
Good day Melissa,
Once again proven correct that Travelstart is most certainly the poorest choice of service providers to book flights through. As per your last communication on the 21st of June you advised the airlines take 5 days to get back to you. My trip is in less than a month and I still have had absolutely zero assistance from you.
Please could you urgently assist me as this now needs to be sorted out. I have been trying to call through to your call centre and you just sit and wait for extended periods of time and no answer. I’m just not sure how to resolve this.
I will never book through travel start again and will advise anyone wanting to do so to avoid at all costs.
Seriously poor service.
Once again proven correct that Travelstart is most certainly the poorest choice of service providers to book flights through. As per your last communication on the 21st of June you advised the airlines take 5 days to get back to you. My trip is in less than a month and I still have had absolutely zero assistance from you.
Please could you urgently assist me as this now needs to be sorted out. I have been trying to call through to your call centre and you just sit and wait for extended periods of time and no answer. I’m just not sure how to resolve this.
I will never book through travel start again and will advise anyone wanting to do so to avoid at all costs.
Seriously poor service.