CR
Cliff R
1 reviews | Active since Feb 2010
12 Mar 2021, 06:09
Shocking customer service
Zero customer service! Can’t speak to a human but need to send WhatsApp text messages. Long delays in responses and continually had to start process again. Will never use them again - too frustrating
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Replies (1)
Travelstart's replyOfficial
12 Mar 2021, 16:49Hi Cliff,
Thank for taking my call earlier. We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us. Please be assured all suggestions from our customers is appreciated as our aim is to provide the best possible service and booking experience.
As discussed I have sent you an e-mail. When you are ready to re-book your airlink flights please e-mail us with your Travelstart reference number and new dates of travel.
We will be in touch to assist with a quote.
Kind Regards,
Marcelle
Thank for taking my call earlier. We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us. Please be assured all suggestions from our customers is appreciated as our aim is to provide the best possible service and booking experience.
As discussed I have sent you an e-mail. When you are ready to re-book your airlink flights please e-mail us with your Travelstart reference number and new dates of travel.
We will be in touch to assist with a quote.
Kind Regards,
Marcelle
Travelstart's reply12 Mar 2021, 16:49
Official
Hi Cliff,
Thank for taking my call earlier. We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us. Please be assured all suggestions from our customers is appreciated as our aim is to provide the best possible service and booking experience.
As discussed I have sent you an e-mail. When you are ready to re-book your airlink flights please e-mail us with your Travelstart reference number and new dates of travel.
We will be in touch to assist with a quote.
Kind Regards,
Marcelle
Thank for taking my call earlier. We appreciate you taking the time to share your feedback and regret to hear you have not had a great experience when booking with us. Please be assured all suggestions from our customers is appreciated as our aim is to provide the best possible service and booking experience.
As discussed I have sent you an e-mail. When you are ready to re-book your airlink flights please e-mail us with your Travelstart reference number and new dates of travel.
We will be in touch to assist with a quote.
Kind Regards,
Marcelle