1 reviews | Active since May 2018
Shocking aftersales and service
As efficient travelstart are on their website, the aftersales and customer service are Appauling for the following reasons 1. Issuing of tickets are slow/non-existent 2. Email communication only gets answered within 48hrs...an urgent contact number takes 30 minutes to be answered 3. Telephonic support...currently on the line for 22 minutes!
Defeats the object of having a convenient, value for money offer! Zero clarity and money wasted on telephone calls in excess of 30 minutes!
Hi there Betty,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the capacity of calls we can take at a time. If possible and if your query has not been resolved as of yet could you let us know and we will have an agent contact you immediately.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Again our most sincerest apologies and thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi there Betty,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. Although not a resolution to your query or an excuse, we are sometimes limited to the capacity of calls we can take at a time. If possible and if your query has not been resolved as of yet could you let us know and we will have an agent contact you immediately.
Your feedback is however key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Again our most sincerest apologies and thank you once again for your comments.
Kind regards,
Dino at Travelstart
Completely understand where you are coming from there Betty as well as your frustration in the matter, and while we realize that we cannot undo the frustrations caused we do hope you will afford us the opportunity to investigate further into this. Not only for your sake but for ours as well. I did a search under the email address listed here in our Urgent and Info inbox however was unable to find anything did you possibly use an alternate email address? If so could you kindly send that to me in either a message or private comment.
Kind regards,
Dino at Travelstart
Completely understand where you are coming from there Betty as well as your frustration in the matter, and while we realize that we cannot undo the frustrations caused we do hope you will afford us the opportunity to investigate further into this. Not only for your sake but for ours as well. I did a search under the email address listed here in our Urgent and Info inbox however was unable to find anything did you possibly use an alternate email address? If so could you kindly send that to me in either a message or private comment.
Kind regards,
Dino at Travelstart