Shocking

I booked a ticket to London for 14/05/2015 I booked my ticket with Travelstart and was informed after making the booking that my surname in my passport has to be the same as on my ticket and that my ID book will not serfice.On 12/03/2015 they informed me that there is no way I can change the flight details and that I will have to cancel the entire booking and pay a cancellation fee and then book a new flight. The cancellation fee was more than half of what I paid for the plane ticket.I then advised Candice that I might as well apply for a new passport then.After 7 weeks I have still not received any feedback.I phoned Home Affairs head office and was informed that they do not know where and how long it will take for them to have my passport ready. I then phoned the airlines and was informed that it is no trouble they can change my surname!!! I then had to pay travelstart another R598 to change my surname.<br> After months of struggling, stress and R1098 wasted on getting a new passport and Travelstart service fee I now have my new ticket with the correct surname.<br> I fail to understand why Travelstart **** about changing my surname!! Was it to pocket the R4000 cancellation fee?!