Shocked / Disgusted / Disappointed / Frustrated

I have booked 3 tickets to CPT for 21 - 25 Feb on the 11Oct 2018 but due to unforeseen circumstances I needed to cancel these tickets - not because I want to but I HAVE TO. I called Travelstart on Monday 11 Dec to cancel these tickets and I was told out write - NO REFUND from FlySafair and we could request a quote from Khulala! Out of desperation I called Khulala to find out if they can assist me. The gentleman I spoke to was very friendly but could not assist and he could not pick up one of the ticket details - now I am boiling. Said I must speak to Travelstart as they handle the tickets and have the money in there account, After holding on 55min on the phone to Travelstart due to busy times, I managed to speak to a consultant that advised me that it was a split booking and thus the reason why Khulala couldn't pick up the ticket. I requested again if I can please cancel these tickets not because I just want to but HAVE too. The lady gave me the different options but this could not fit the situation. I understand that the agents are doing there jobs and well done for this. My frustrations are with the companies as the one is blaming the other one for the NO REFUND rules.

I can understand that cancellation fees would be applicable but to loose over R6000 is unfair! I find this very distasteful as I am cancelling these tickets way in advance, more than 70 days in advance and I am 100 % sure that the travel agent and the airlines would make up these bookings within a day or two and NOT loose any money .

I would really appreciate if either of the parties managers can contact me and give a solution to this problem.

I am not being difficult here but this is a bit unfair as there is 70 days notice that I have given and I will be loosing money, NOT the travel agent nor the airlines!