TP
Tauriq P
1 reviews | Active since Jun 2019
23 Jan 2022, 01:00
**** SERVICE FROM TRAVELSTART!! :)
So I’ve been saving up all year of 2021 to take my family of 4 on a well deserved holiday. I booked 4 return tickets with Travelstart from Cape Town To Johannesburg on Saturday the 15 of January 2022. They then sent an email that My booking was confirmed. BUT 1 hour later we received another email telling us that “Travelstart” had cancelled our flights. With no other further information. TRAVELSTART IS REFUSING TO REFUND US OUR MONEY! We have been trying to call, WhatsApp and email with all the contact details they have provided. BUT NOTHING. We unfortunately lost our entire holiday due the incompetence of this company.
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Travelstart's replyOfficial
23 Jan 2022, 11:07Hi Tauriq,
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the team had requested the statement for the transaction as it was not confirmed on our end. Once we receive the statement we can process a credit card authorisation release. The booking failed as the airline picked up a possible duplicate in their system and therefore the airline rejected the process of the flights. Please send an email to feedback @ travelstart . com with the statement so that I may assist you.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the team had requested the statement for the transaction as it was not confirmed on our end. Once we receive the statement we can process a credit card authorisation release. The booking failed as the airline picked up a possible duplicate in their system and therefore the airline rejected the process of the flights. Please send an email to feedback @ travelstart . com with the statement so that I may assist you.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply23 Jan 2022, 11:07
Official
Hi Tauriq,
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the team had requested the statement for the transaction as it was not confirmed on our end. Once we receive the statement we can process a credit card authorisation release. The booking failed as the airline picked up a possible duplicate in their system and therefore the airline rejected the process of the flights. Please send an email to feedback @ travelstart . com with the statement so that I may assist you.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booking and can see that the team had requested the statement for the transaction as it was not confirmed on our end. Once we receive the statement we can process a credit card authorisation release. The booking failed as the airline picked up a possible duplicate in their system and therefore the airline rejected the process of the flights. Please send an email to feedback @ travelstart . com with the statement so that I may assist you.
Wishing you a good day further.
Kind Regards,
Melissa