Service Fail

Item: Travelstart
Rating: 1
Author: Allan T

Travelstart client since they started booking several business flights a year. Recently have had terrible service. Incorrect information on flights booked, unable to help with rebooking and now no ticket provided after making a booking 2 weeks ago despite deduction from my account. Several email requests unanswered, time wasted waiting for someone to answer a phone. Then today an email saying ticket sent, sorry for delay but their demand has increased!

Might be ok if the ticket actually had been sent but it was not. Glad business is so good - then you won't need mine or anyone elses who actually wants a ticket when they book a flight.

Helpful (0)

Replies (2)

Allan T's updateReviewer Update

20 Nov 2018, 20:04

Sent an email to travelstart owner who rep**** immediately and sorted out my problem. Need to say this is remarkable service as I sent the email at 7:30 pm Thanks Stephan and travelstart team

Allan T's update20 Nov 2018, 20:04

Reviewer Update

Sent an email to travelstart owner who rep**** immediately and sorted out my problem. Need to say this is remarkable service as I sent the email at 7:30 pm Thanks Stephan and travelstart team

Travelstart's replyOfficial

21 Nov 2018, 14:23

Dear Allan

Thank you for your feedback .

We had a look at your booking and we experienced a technical glitch resulting in your E-tickets not being delivered.Direct communication was sent to you regarding this.

Please accept our apologies for the inconvenience caused.

Regards
Tracey

Travelstart's reply21 Nov 2018, 14:23

Official