CS
Carmen S
1 reviews | Active since Aug 2021
25 Aug 2021, 21:09
SERVICE
Good evening. I recently contacted travelstart to postpone or change my flight. My son and I were meant to travel to Durban on the 26/08/21, however due to personal reasons I had to postpone my flight. Instead of just making amendments for my Flight.. you cancelled my sons return flight from Durban on the 29/08/21 back to Cape town. I need this matter resolved URGENTLY as this was no mistake from my part.I SPECIFICALLY requested ONLY a change to my ticket, NOT MY SONS.YOUR means of contact is very poor ALL hours of the day and I suggest you look at more user friendly services in the case of emergencies.PLEASE treat this as a matter of urgency ,
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Replies (5)
Travelstart's replyOfficial
26 Aug 2021, 09:26Hi Carmen,
Thanks for taking my call earlier. I regret to hear you have not had a great experience when booking with us.
As discussed one of our Amendments agents will be in contact with you shortly on the number provided to assist with your son's booking.
Should you have any other booking queries you are welcome to ask the agent when she calls and she will be happy to assist.
Kind Regards,
Marcelle
Thanks for taking my call earlier. I regret to hear you have not had a great experience when booking with us.
As discussed one of our Amendments agents will be in contact with you shortly on the number provided to assist with your son's booking.
Should you have any other booking queries you are welcome to ask the agent when she calls and she will be happy to assist.
Kind Regards,
Marcelle
Travelstart's reply26 Aug 2021, 09:26
Official
Hi Carmen,
Thanks for taking my call earlier. I regret to hear you have not had a great experience when booking with us.
As discussed one of our Amendments agents will be in contact with you shortly on the number provided to assist with your son's booking.
Should you have any other booking queries you are welcome to ask the agent when she calls and she will be happy to assist.
Kind Regards,
Marcelle
Thanks for taking my call earlier. I regret to hear you have not had a great experience when booking with us.
As discussed one of our Amendments agents will be in contact with you shortly on the number provided to assist with your son's booking.
Should you have any other booking queries you are welcome to ask the agent when she calls and she will be happy to assist.
Kind Regards,
Marcelle
CS
Carmen S's updateReviewer Update
26 Aug 2021, 13:20HI Annelia returned my call. She was going to speak to a supervisor. Her last call to me was 10h37 and still no feedback. I still don't have confirmation that my sons flight has been resolved, however they emailing my husband to say they have given me options. All these conflicting stories. Can someone phone me urgently as you are not giving me the option to phone you to resolve my issue.
CS
Carmen S's update26 Aug 2021, 13:20
Reviewer Update
HI Annelia returned my call. She was going to speak to a supervisor. Her last call to me was 10h37 and still no feedback. I still don't have confirmation that my sons flight has been resolved, however they emailing my husband to say they have given me options. All these conflicting stories. Can someone phone me urgently as you are not giving me the option to phone you to resolve my issue.
CS
Carmen S's updateReviewer Update
26 Aug 2021, 13:21Can you please let me know if your offices are open to the public for assistance?
CS
Carmen S's update26 Aug 2021, 13:21
Reviewer Update
Can you please let me know if your offices are open to the public for assistance?
Travelstart's replyOfficial
26 Aug 2021, 14:26Hi Carmen,
As soon as Anele has feedback from her supervisor she will be in contact with you regarding the way forward.
Your booking has been marked as urgent and they are currently looking into the matter and will reach out to you.
Customers are welcome to come to our office however the agent would need to contact you as the agents work remotely.
Kind Regards,
Marcelle
As soon as Anele has feedback from her supervisor she will be in contact with you regarding the way forward.
Your booking has been marked as urgent and they are currently looking into the matter and will reach out to you.
Customers are welcome to come to our office however the agent would need to contact you as the agents work remotely.
Kind Regards,
Marcelle
Travelstart's reply26 Aug 2021, 14:26
Official
Hi Carmen,
As soon as Anele has feedback from her supervisor she will be in contact with you regarding the way forward.
Your booking has been marked as urgent and they are currently looking into the matter and will reach out to you.
Customers are welcome to come to our office however the agent would need to contact you as the agents work remotely.
Kind Regards,
Marcelle
As soon as Anele has feedback from her supervisor she will be in contact with you regarding the way forward.
Your booking has been marked as urgent and they are currently looking into the matter and will reach out to you.
Customers are welcome to come to our office however the agent would need to contact you as the agents work remotely.
Kind Regards,
Marcelle
CS
Carmen S's updateReviewer Update
26 Aug 2021, 14:42I've been on the website since this morning. There's no flights available on Sunday. Have you considered looking into one of your other airlines? What if you use the money and pay another airline, as you already has our money. I'm afraid you wasting time.
CS
Carmen S's update26 Aug 2021, 14:42
Reviewer Update
I've been on the website since this morning. There's no flights available on Sunday. Have you considered looking into one of your other airlines? What if you use the money and pay another airline, as you already has our money. I'm afraid you wasting time.