DJ
Donovan J
1 reviews | Active since Mar 2025
31 Mar 2026, 13:01
Seriously frustrated with Travelstart
Seriously frustrated with Travelstart. I’m stranded in a foreign land. I can’t access booking to book my return flight. In summary, I booked a return from from South Africa to India via Dubai. When in Dubai, we at threat with a missile warning. I’ve since been watching news and the matter seems to me increasingly dangerous. I cancelled my return flight to South Africa and now trying to book an alternate route. My Visa card isn’t accepted yet I booked with the same card. I’ve reached out for help but can never get assistance. There’s a history of chats and requests for assistance and still struggling
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Travelstart's replyOfficial
31 Mar 2026, 19:01Hi Charles Donovan,
We sincerely apologize for the distress and inconvenience you’re experiencing. Your safety is our priority.
Checking through, we see a booking for you and another passenger (Mr. Jean) with a reference starting with GO14 and ending with 031, traveling from Mumbai to Johannesburg in April. If this is not your booking, please send your desired trip details to *** , so that you can get further assistance from us.
Kindly also share your booking reference and contact details in the email, so we can urgently assist with rebooking and resolve the payment issue.
Thank you for your patience. We’re here to help.
Kind regards,
We sincerely apologize for the distress and inconvenience you’re experiencing. Your safety is our priority.
Checking through, we see a booking for you and another passenger (Mr. Jean) with a reference starting with GO14 and ending with 031, traveling from Mumbai to Johannesburg in April. If this is not your booking, please send your desired trip details to *** , so that you can get further assistance from us.
Kindly also share your booking reference and contact details in the email, so we can urgently assist with rebooking and resolve the payment issue.
Thank you for your patience. We’re here to help.
Kind regards,
Travelstart's reply31 Mar 2026, 19:01
Official
Hi Charles Donovan,
We sincerely apologize for the distress and inconvenience you’re experiencing. Your safety is our priority.
Checking through, we see a booking for you and another passenger (Mr. Jean) with a reference starting with GO14 and ending with 031, traveling from Mumbai to Johannesburg in April. If this is not your booking, please send your desired trip details to *** , so that you can get further assistance from us.
Kindly also share your booking reference and contact details in the email, so we can urgently assist with rebooking and resolve the payment issue.
Thank you for your patience. We’re here to help.
Kind regards,
We sincerely apologize for the distress and inconvenience you’re experiencing. Your safety is our priority.
Checking through, we see a booking for you and another passenger (Mr. Jean) with a reference starting with GO14 and ending with 031, traveling from Mumbai to Johannesburg in April. If this is not your booking, please send your desired trip details to *** , so that you can get further assistance from us.
Kindly also share your booking reference and contact details in the email, so we can urgently assist with rebooking and resolve the payment issue.
Thank you for your patience. We’re here to help.
Kind regards,