PS
Patrick S
1 reviews | Active since Jul 2011
08 May 2015, 12:29
Seriously Dodgey!
Booked flight for myself & wife through Travelstart on 6 Mar15. Unfortunately my wife is no longer able to go so requested a refund on her ticket. They say refund was authorized and claim it was paid on 7 April however I have not received it! After calling the call centre I am told that someone from refunds will get back to me - needless to say they have not. Where is my refund?? This is the first time I have booked through Travelstart after previously using them just to check the cheap tickets and booking directly with the airline. This will be my LAST time booking with them!
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Travelstart's replyOfficial
08 May 2015, 14:41Hello teniqua,
Thank you for your valued feedback on the contact experience you had today.
I would like to apologise profusely for our team not getting back to you within the stipulated time today.
As per our email and telephonic discussion we will do our utmost to expedite your refund before the advised processing timeframe.
Once again we value your honest feedback and trust that you will view this experience as an exception.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your valued feedback on the contact experience you had today.
I would like to apologise profusely for our team not getting back to you within the stipulated time today.
As per our email and telephonic discussion we will do our utmost to expedite your refund before the advised processing timeframe.
Once again we value your honest feedback and trust that you will view this experience as an exception.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply08 May 2015, 14:41
Official
Hello teniqua,
Thank you for your valued feedback on the contact experience you had today.
I would like to apologise profusely for our team not getting back to you within the stipulated time today.
As per our email and telephonic discussion we will do our utmost to expedite your refund before the advised processing timeframe.
Once again we value your honest feedback and trust that you will view this experience as an exception.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your valued feedback on the contact experience you had today.
I would like to apologise profusely for our team not getting back to you within the stipulated time today.
As per our email and telephonic discussion we will do our utmost to expedite your refund before the advised processing timeframe.
Once again we value your honest feedback and trust that you will view this experience as an exception.
Kind regards,
Nazley de Vos
Customer Relations Specialist