CM
Charmaine M
1 reviews | Active since Jan 2019
08 Jan 2019, 11:16
Seriously bad service from Travelstart
Seriously guys, after 27 minutes on the phone with you, I was disconnected again!! Please please PLEASE can you get back to me regarding my query !! Because nobody got back to me after NUMEROUS emails sent yesterday, our booking was cancelled according to your consultant, but I still haven't received a refund. Now we can't rebook, as you're holding on to our money. All this would've been sorted if only ONE consultant came back to me yesterday already! Please, this is urgent!!!! It feels like you are just ignoring me?!?
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Travelstart's replyOfficial
08 Jan 2019, 11:56Hi Charmaine Mynhardt
Thank you for taking the time to chat to me today.
As discussed, I will get someone in our payments/ ticketing department to have a look at your reservation and give you a call back within the next hour.
Apologies for the confusion and inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for taking the time to chat to me today.
As discussed, I will get someone in our payments/ ticketing department to have a look at your reservation and give you a call back within the next hour.
Apologies for the confusion and inconvenience caused.
Kind regards,
Melony at Travelstart
Travelstart's reply08 Jan 2019, 11:56
Official
Hi Charmaine Mynhardt
Thank you for taking the time to chat to me today.
As discussed, I will get someone in our payments/ ticketing department to have a look at your reservation and give you a call back within the next hour.
Apologies for the confusion and inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you for taking the time to chat to me today.
As discussed, I will get someone in our payments/ ticketing department to have a look at your reservation and give you a call back within the next hour.
Apologies for the confusion and inconvenience caused.
Kind regards,
Melony at Travelstart