JS
Johan S

1 reviews | Active since Mar 2012

12 Oct 2017, 14:10

SERIOUS PROBLEM RESOLVED BY STAFF MEMBER

My complaints refer. The matter that I reported was finally resolved by Melissa of the amendments team at Travelstart. 5 Stars to her for exceptional effort in this matter. I also recommended that they await placing a booking with an airline until the customers have confirmed the details on the booking. Melissa agreed that they should change their system.

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Replies (1)
Travelstart
Travelstart's reply12 Oct 2017, 15:22
Official

Dear Mr Snyman

Thank you for your feedback.

I am pleased that Melissa was able to assist you in resolving your query. I will forward you lovely feedback onto her Manager.

Kind regards

Tamara