****MED

My name is Siziwe Dingiswayo ZA***2 , i booked 2 air tickets for myself and son Thandolwethu Madaka ZA***2. It was a struggle when i wanted to change the dates, they were not available neither on their office, website nor their online chat . I requested them to re-route Thandolwethu's ticket from Port Elizabeth to George the initial flight was suppose to leave on the 6th from Port Elizabeth, i could not sleep a wink the night of the 5th, they never came back to me. On the 6th Jan i contacted them again they responded on the 9th saying British airways does not fly George and that was it. On the 10th I contacted them again saying they either refund me or leave that ticket as is meaning Port Elizabeth to Cape town for the 15th. 11 January they responded by saying they will refund me an amount of R118. I bought the ticket at R1189. I've never seen such horrible treatment in my entire life. What was strange about Travelstart is that when i booked this ticket it was late in the evening around 8pm and they were available and Covid-19 was still existing now that i needed their assistance they are using this Covid-19 pandemic as an excuse of mistreating us. I went to Port Elizabeth airport at British airways offices they could not assist me as i did not book directly with them . My question is why Travelstart is buying these airline tickets when we can buy them by ourselves because its clearly that you are failing .