ET
Elizabeth T
1 reviews | Active since Jul 2021
15 Sept 2021, 02:21
**** Travelstart
They’re a **** these people! They deducted money from my debit card when I made a booking only to send me an email that it didn’t go through 😢 Tried contacting them and now they’re saying I should resolve it with my bank.
Their WhatsApp service is a **** too. I’m very frustrated. Lost R4000 to these people
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
15 Sept 2021, 09:06Hi Elizabeth,
Thanks for reaching out and taking the time to voice your concerns.
I have requested that our Ticketing team email your bank to release the pending authorization and copy you in.
This will not be a refund but an adjustment to your balance.
Thank you for taking my call earlier. Your booking has been marked as urgent and our Ticketing team will be copying you in on the email they send t the pax requesting to please release the authorization.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
I have requested that our Ticketing team email your bank to release the pending authorization and copy you in.
This will not be a refund but an adjustment to your balance.
Thank you for taking my call earlier. Your booking has been marked as urgent and our Ticketing team will be copying you in on the email they send t the pax requesting to please release the authorization.
Kind Regards,
Marcelle
Travelstart's reply15 Sept 2021, 09:06
Official
Hi Elizabeth,
Thanks for reaching out and taking the time to voice your concerns.
I have requested that our Ticketing team email your bank to release the pending authorization and copy you in.
This will not be a refund but an adjustment to your balance.
Thank you for taking my call earlier. Your booking has been marked as urgent and our Ticketing team will be copying you in on the email they send t the pax requesting to please release the authorization.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
I have requested that our Ticketing team email your bank to release the pending authorization and copy you in.
This will not be a refund but an adjustment to your balance.
Thank you for taking my call earlier. Your booking has been marked as urgent and our Ticketing team will be copying you in on the email they send t the pax requesting to please release the authorization.
Kind Regards,
Marcelle
ET
Elizabeth T's updateReviewer Update
17 Sept 2021, 09:08Hie Marcelle
May you please give me a call. The pre-auth haven’t been lifted yet. It has been 48 hours!
May you please give me a call. The pre-auth haven’t been lifted yet. It has been 48 hours!
ET
Elizabeth T's update17 Sept 2021, 09:08
Reviewer Update
Hie Marcelle
May you please give me a call. The pre-auth haven’t been lifted yet. It has been 48 hours!
May you please give me a call. The pre-auth haven’t been lifted yet. It has been 48 hours!
Travelstart's replyOfficial
17 Sept 2021, 15:21Hi Elizabeth,
Thank you for reaching out to us.
Please note that the banks are delayed in processing all refunds / reversals thus we advise a minimum of 5 days before the funds reflect as we have already sent an email to the bank. Please follow up with the bank as we have already actioned the reversal.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that the banks are delayed in processing all refunds / reversals thus we advise a minimum of 5 days before the funds reflect as we have already sent an email to the bank. Please follow up with the bank as we have already actioned the reversal.
Kind Regards,
Melissa
Travelstart's reply17 Sept 2021, 15:21
Official
Hi Elizabeth,
Thank you for reaching out to us.
Please note that the banks are delayed in processing all refunds / reversals thus we advise a minimum of 5 days before the funds reflect as we have already sent an email to the bank. Please follow up with the bank as we have already actioned the reversal.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that the banks are delayed in processing all refunds / reversals thus we advise a minimum of 5 days before the funds reflect as we have already sent an email to the bank. Please follow up with the bank as we have already actioned the reversal.
Kind Regards,
Melissa
ET
Elizabeth T's updateReviewer Update
17 Sept 2021, 15:25I can’t follow up with the bank because it’s yours. The email you copied me was directed to Nedbank and I use FNB.
I guess all communication to Nedbank should be coming from you.
I guess all communication to Nedbank should be coming from you.
ET
Elizabeth T's update17 Sept 2021, 15:25
Reviewer Update
I can’t follow up with the bank because it’s yours. The email you copied me was directed to Nedbank and I use FNB.
I guess all communication to Nedbank should be coming from you.
I guess all communication to Nedbank should be coming from you.