KV
Karen V
1 reviews | Active since Feb 2018
26 Apr 2022, 14:54
**** stay far far away
We booked tickets in Feb 2020 for a trip to Zambia Vic Falls in Aug 2020. Then everything stopped due to COVID. Travelstart issued us vouchers. These vouchers was only valid for 24month from the date of issue. So COVID prevented us from going again in Aug 2021, so I opt to be refunded. No problem you just have to pay an admin fee of R99.00 per ticket and we will process your refund. Your refund will be processed in 12 to 18 weeks. This was in Sep 2021, we are in April 2022 today. I will not recommend Travelstart to anybody with half a brain. They are PATHETIC to say the least.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
27 Apr 2022, 11:00Hi Karen,
Thank you for reaching out to us.
Please note I have checked the booking and see see that the team had initially issued vouchers for further transportation. when the refund was requested the airline system rejected the refund of the voucher>
TRF***/EMD REFUND REJECTED - DOCUMENT NOT VALID FOR REFUND
We then proceeded to send the refund request manually to the airline and the Refund application information from bsp is as follows:
*** *** We have been following up with the airline on the conclusion of the refund and have not received closure on our requests:
Pending refund applications *** and *** ( ZA***8 ) Y BSP ZA emailed @kenya-airways.com a few seconds ago from: @travelstart.com Cc:@kenya-airways.com Good day Yullanda Pleas do all possible to expedite refund applications *** and ***. Full refund on emd's due invol schedule change. Thank you in advance for your assistance. Regards Rozanne
I have once again requested that the team follow up with the airline as we understand that a refund is required and owed to you.
I am very sorry about the delay and apologize on behalf of the airline.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and see see that the team had initially issued vouchers for further transportation. when the refund was requested the airline system rejected the refund of the voucher>
TRF***/EMD REFUND REJECTED - DOCUMENT NOT VALID FOR REFUND
We then proceeded to send the refund request manually to the airline and the Refund application information from bsp is as follows:
*** *** We have been following up with the airline on the conclusion of the refund and have not received closure on our requests:
Pending refund applications *** and *** ( ZA***8 ) Y BSP ZA emailed @kenya-airways.com a few seconds ago from: @travelstart.com Cc:@kenya-airways.com Good day Yullanda Pleas do all possible to expedite refund applications *** and ***. Full refund on emd's due invol schedule change. Thank you in advance for your assistance. Regards Rozanne
I have once again requested that the team follow up with the airline as we understand that a refund is required and owed to you.
I am very sorry about the delay and apologize on behalf of the airline.
Kind Regards,
Melissa
Travelstart's reply27 Apr 2022, 11:00
Official
Hi Karen,
Thank you for reaching out to us.
Please note I have checked the booking and see see that the team had initially issued vouchers for further transportation. when the refund was requested the airline system rejected the refund of the voucher>
TRF***/EMD REFUND REJECTED - DOCUMENT NOT VALID FOR REFUND
We then proceeded to send the refund request manually to the airline and the Refund application information from bsp is as follows:
*** *** We have been following up with the airline on the conclusion of the refund and have not received closure on our requests:
Pending refund applications *** and *** ( ZA***8 ) Y BSP ZA emailed @kenya-airways.com a few seconds ago from: @travelstart.com Cc:@kenya-airways.com Good day Yullanda Pleas do all possible to expedite refund applications *** and ***. Full refund on emd's due invol schedule change. Thank you in advance for your assistance. Regards Rozanne
I have once again requested that the team follow up with the airline as we understand that a refund is required and owed to you.
I am very sorry about the delay and apologize on behalf of the airline.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note I have checked the booking and see see that the team had initially issued vouchers for further transportation. when the refund was requested the airline system rejected the refund of the voucher>
TRF***/EMD REFUND REJECTED - DOCUMENT NOT VALID FOR REFUND
We then proceeded to send the refund request manually to the airline and the Refund application information from bsp is as follows:
*** *** We have been following up with the airline on the conclusion of the refund and have not received closure on our requests:
Pending refund applications *** and *** ( ZA***8 ) Y BSP ZA emailed @kenya-airways.com a few seconds ago from: @travelstart.com Cc:@kenya-airways.com Good day Yullanda Pleas do all possible to expedite refund applications *** and ***. Full refund on emd's due invol schedule change. Thank you in advance for your assistance. Regards Rozanne
I have once again requested that the team follow up with the airline as we understand that a refund is required and owed to you.
I am very sorry about the delay and apologize on behalf of the airline.
Kind Regards,
Melissa
KV
Karen V's updateReviewer Update
17 May 2022, 14:47Hi Melissa,
Can you please follow up on my refund, its been 2weeks already.
Can you please follow up on my refund, its been 2weeks already.
KV
Karen V's update17 May 2022, 14:47
Reviewer Update
Hi Melissa,
Can you please follow up on my refund, its been 2weeks already.
Can you please follow up on my refund, its been 2weeks already.