****, ****, ****

This business has turned into a **** ripping people off. Despite not being able to refund people, they continue to advertise and still take clients money knowing very well that they cannot deliver and that is why they cancelled their customer call centre so that clients can’t confront them.

I booked a return flight to Namibia in December 2021 with the reference ZA***6 and when I needed to change my return flight date there was no response from travelstart. I ended up booking another flight just to get back home and they only responded a month after I got back. I requested a refund and to date I have not received anything. I was advised that I need to communicate through WhatsApp of which the response takes weeks and even months. After back and forth since December I was advised to pay a refund admin fee of R198 in order for them to process my refund. After paying my refund through the link I was requested to send proof of payment so that I can be assisted.

Every time there is a request for something so that ultimately I am not refunded. The refund admin fee was paid in February 2021 and after the payment I was also told that the refund process takes 10 to 18 weeks. What kind of a system is that. Does my money generate interest whilst awaiting the 18 weeks? Why is the refund admin fee not deducted from my refund?

It’s April now and I still have not received any payment. I need my money but it looks like I have been ****med. I’m going to report you to the media and see how many other people are ****med like me. You need to be stopped from ******** any more people.