HE
Hanlie E
1 reviews | Active since May 2021
05 May 2021, 15:29
**** on the Flexible Flight ticket option
Do not take the extra flexible flights option! **** & you have no human contact with them... you can't call someone, you have to send emails or whatspps and they decide when they answer or not... terrible customer service. Why did i pay the extra R500 for the option to have 1 free change and now that i wanted to make a change to my return flight booking, they charge the same amount as i would have paid if i booked a one way ticket from scratch! Terrible service, will not be using them again.
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Travelstart's replyOfficial
05 May 2021, 15:59Hi Hanlie,
Thank you for reaching out to us.
I am sorry that there is a difference in the cost to pay for the change of your ticket.
As per the T&C upon booking the Flexi change covers the change penalty and the Travelstart admin fee, but is not able to cover the difference in fare and taxes of the airline. The reason for this is that we can be certain of the airline penalty and our admin fee at time of booking, but we cannot be certain of the difference in the price of the airline, as it could be as little as nothing to any amount. We therefore do not include the difference in the flexi as we would not want you to pay for the product if there is no cost to change already.
I have checked on a earlier flight 12H15 BA6302 and the difference is R630 additional as per the airline information and recalculation.
Please advise if you would like the earlier flight at the reduced rate.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry that there is a difference in the cost to pay for the change of your ticket.
As per the T&C upon booking the Flexi change covers the change penalty and the Travelstart admin fee, but is not able to cover the difference in fare and taxes of the airline. The reason for this is that we can be certain of the airline penalty and our admin fee at time of booking, but we cannot be certain of the difference in the price of the airline, as it could be as little as nothing to any amount. We therefore do not include the difference in the flexi as we would not want you to pay for the product if there is no cost to change already.
I have checked on a earlier flight 12H15 BA6302 and the difference is R630 additional as per the airline information and recalculation.
Please advise if you would like the earlier flight at the reduced rate.
Kind Regards,
Melissa
Travelstart's reply05 May 2021, 15:59
Official
Hi Hanlie,
Thank you for reaching out to us.
I am sorry that there is a difference in the cost to pay for the change of your ticket.
As per the T&C upon booking the Flexi change covers the change penalty and the Travelstart admin fee, but is not able to cover the difference in fare and taxes of the airline. The reason for this is that we can be certain of the airline penalty and our admin fee at time of booking, but we cannot be certain of the difference in the price of the airline, as it could be as little as nothing to any amount. We therefore do not include the difference in the flexi as we would not want you to pay for the product if there is no cost to change already.
I have checked on a earlier flight 12H15 BA6302 and the difference is R630 additional as per the airline information and recalculation.
Please advise if you would like the earlier flight at the reduced rate.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry that there is a difference in the cost to pay for the change of your ticket.
As per the T&C upon booking the Flexi change covers the change penalty and the Travelstart admin fee, but is not able to cover the difference in fare and taxes of the airline. The reason for this is that we can be certain of the airline penalty and our admin fee at time of booking, but we cannot be certain of the difference in the price of the airline, as it could be as little as nothing to any amount. We therefore do not include the difference in the flexi as we would not want you to pay for the product if there is no cost to change already.
I have checked on a earlier flight 12H15 BA6302 and the difference is R630 additional as per the airline information and recalculation.
Please advise if you would like the earlier flight at the reduced rate.
Kind Regards,
Melissa