TL
Tania L
1 reviews | Active since Jun 2021
18 Jun 2021, 06:14
****! DONT USE!!!
Absolutely appauled, tried to purchase a ticket online, the booking didn't go through but monies was deducted from my account now they refuse to give my money back. As per them the booking didnt go through either. Inhumane to steel money!!!!
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Replies (1)
Travelstart's replyOfficial
18 Jun 2021, 11:17Hi Tania,
Thank you for reaching out and regret to hear you have not had a great experience when booking with us.
I've searched using your name and surname and see our Operations Team have responded to your email
"" We have sent a reminder to our refunds team for urgent assistance with your refund request.We do apologize for the delay as well as thank you in advance for your patience. The team will advise you accordingly.""
I have done a follow up with our refunds team and give you a call shortly on the contact number provided to assist in answering any other questions you might have over the phone.
Kind Regards,
Marcelle
Thank you for reaching out and regret to hear you have not had a great experience when booking with us.
I've searched using your name and surname and see our Operations Team have responded to your email
"" We have sent a reminder to our refunds team for urgent assistance with your refund request.We do apologize for the delay as well as thank you in advance for your patience. The team will advise you accordingly.""
I have done a follow up with our refunds team and give you a call shortly on the contact number provided to assist in answering any other questions you might have over the phone.
Kind Regards,
Marcelle
Best regards,
Travelstart's reply18 Jun 2021, 11:17
Official
Hi Tania,
Thank you for reaching out and regret to hear you have not had a great experience when booking with us.
I've searched using your name and surname and see our Operations Team have responded to your email
"" We have sent a reminder to our refunds team for urgent assistance with your refund request.We do apologize for the delay as well as thank you in advance for your patience. The team will advise you accordingly.""
I have done a follow up with our refunds team and give you a call shortly on the contact number provided to assist in answering any other questions you might have over the phone.
Kind Regards,
Marcelle
Thank you for reaching out and regret to hear you have not had a great experience when booking with us.
I've searched using your name and surname and see our Operations Team have responded to your email
"" We have sent a reminder to our refunds team for urgent assistance with your refund request.We do apologize for the delay as well as thank you in advance for your patience. The team will advise you accordingly.""
I have done a follow up with our refunds team and give you a call shortly on the contact number provided to assist in answering any other questions you might have over the phone.
Kind Regards,
Marcelle
Best regards,