********** - They took the money but claim they do not have it

I made a booking on 08/10/2018 for 2 international flight tickets.

The full payment was taken from my card, hours after the payments were taken I receive an email informing that my payments were not received and that I need to re-enter my details so that the payment can be processed again.

This morning (10/10/2018) I receive an e-mail telling me that my flights have been cancelled with no mention of the refund.

I called the call center which took me 30 mins to get through, the agent I spoke to was unbelievable rude, I called her out on her behavior telling her that I will not tolerate her speaking to me in that manner and she dropped the phone on me.

I eventually spoke to someone else and was told I have to wait 14 working days for them to do a refund. however they would be keeping their R702 "Admin" fee.

This is a ****! I would advise that you save yourself the hassle and use an professional international website instead.