CK
Cindy K
1 reviews | Active since Aug 2019
13 Apr 2021, 08:53
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I booked a ticket through them last week. Made payment and sent through proof of payment. They failed to acknowledge my proof of payment email but acknowledged my funds. They then failed to secure my booking and my ticket was cancelled. I tried again, booked a new and requested for them to transfer the funds across to secure new booking and let me know if there is a balance. Again, i was ignored until receiving an alert that again second ticket has been cancelled. I refuse to be fooled for the third time by this company. I have sent my banking details i want my money refunded before close of business today.
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Replies (4)0
Replies (4)
Travelstart's replyOfficial
13 Apr 2021, 11:19Hi Cindy,
Thanks for reaching out and taking the time to share your concerns with us.
We regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I see you have been assisted by my colleague via our Social page. Your banking details have been received and sent through to our Finance team, marked as urgent.
The refund will be process by close of business today.
I will contact you shortly to assist with any further payment or booking queries over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
We regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I see you have been assisted by my colleague via our Social page. Your banking details have been received and sent through to our Finance team, marked as urgent.
The refund will be process by close of business today.
I will contact you shortly to assist with any further payment or booking queries over the phone.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2021, 11:19
Official
Hi Cindy,
Thanks for reaching out and taking the time to share your concerns with us.
We regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I see you have been assisted by my colleague via our Social page. Your banking details have been received and sent through to our Finance team, marked as urgent.
The refund will be process by close of business today.
I will contact you shortly to assist with any further payment or booking queries over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
We regret to hear you have not had a great experience when booking with us or pleased with the service provided.
I see you have been assisted by my colleague via our Social page. Your banking details have been received and sent through to our Finance team, marked as urgent.
The refund will be process by close of business today.
I will contact you shortly to assist with any further payment or booking queries over the phone.
Kind Regards,
Marcelle
CK
Cindy K's updateReviewer Update
13 Apr 2021, 17:13I was promised proof of payment by 5pm latest today and surprise its 5.15pm and no email and no refund. I want my money immediately assome of us have a job to do that does not involve ******** people.
CK
Cindy K's update13 Apr 2021, 17:13
Reviewer Update
I was promised proof of payment by 5pm latest today and surprise its 5.15pm and no email and no refund. I want my money immediately assome of us have a job to do that does not involve ******** people.
Travelstart's replyOfficial
13 Apr 2021, 17:59Hi Cindy,
Apologies for the frustration caused in following up on your refund.
Your bank details were sent through to our Finance team.
I have tried calling twice on the number provided and left a message.
I will contact you again tomorrow once I have feedback from our Finance team.
Kind Regards,
Marcelle
Apologies for the frustration caused in following up on your refund.
Your bank details were sent through to our Finance team.
I have tried calling twice on the number provided and left a message.
I will contact you again tomorrow once I have feedback from our Finance team.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2021, 17:59
Official
Hi Cindy,
Apologies for the frustration caused in following up on your refund.
Your bank details were sent through to our Finance team.
I have tried calling twice on the number provided and left a message.
I will contact you again tomorrow once I have feedback from our Finance team.
Kind Regards,
Marcelle
Apologies for the frustration caused in following up on your refund.
Your bank details were sent through to our Finance team.
I have tried calling twice on the number provided and left a message.
I will contact you again tomorrow once I have feedback from our Finance team.
Kind Regards,
Marcelle
CK
Cindy K's updateReviewer Update
14 Apr 2021, 08:32Hi,
I still have no proof of payment, and no funds refunded. I cannot get a straight and honest answer from a single person in this company. I refuse to wait another day. If I do not have a refund before 10am I am forced to go legal actions as this is ridiculous and is causing major disruptions in my business. I have had enough.
I still have no proof of payment, and no funds refunded. I cannot get a straight and honest answer from a single person in this company. I refuse to wait another day. If I do not have a refund before 10am I am forced to go legal actions as this is ridiculous and is causing major disruptions in my business. I have had enough.
CK
Cindy K's update14 Apr 2021, 08:32
Reviewer Update
Hi,
I still have no proof of payment, and no funds refunded. I cannot get a straight and honest answer from a single person in this company. I refuse to wait another day. If I do not have a refund before 10am I am forced to go legal actions as this is ridiculous and is causing major disruptions in my business. I have had enough.
I still have no proof of payment, and no funds refunded. I cannot get a straight and honest answer from a single person in this company. I refuse to wait another day. If I do not have a refund before 10am I am forced to go legal actions as this is ridiculous and is causing major disruptions in my business. I have had enough.