****!!!!!

<p>I booked two tickets for my parents to fly to Abu Dhabi. Due to unforseen circumstances, my father had a terrible accident and had to undergo an emergency hip replacement after breaking his hip, I want to cancel their flights. I bought the premium service package as well as comprehensive travel insurance, all costing me R14500. After contacting Travelstart, with all their deductions, I will only receive R1000 bac**** How can I rebook their tickets with that at a later stage????? It is not as if we want to cancel the tickets because we had a change of hart. This is ****************!!! if I want to suspend the tickets up to a later date, that being befor November of this year, not knowing if my parents will have recupperated enough to be able to fly by then, I must pay about R2000 per person to reinstate the tickets with who knows what other hidden costs!!!! This is truly disgusting!! I am truely dissapointed as the the lack of empathy or considerations, they should come with a warning that whatever happens you will not see your money again. What was the premium service package for if I had to phone the airline myself to make sure there will be assistance for my parents when they fly in and out again, because Travelstart never communicated anything regarding this package with me and I assumed it was to cover for unforseen events like having to cancel due to an ACCIDENT which left an old man with a broken hip!!!! I am disgusteed and will not recommend travelstart to anybody!!! They are a ********** **** of a company!</p>