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I have booked and paid a ticket with TRAVELSTART via internet. Subsequent to payment I realised that the month for travel was wrong. This happened on a Saturday. On the following Monday I asked for a refund.<br> I was informed that they will refund within one and a half month!<br> I did asked them that in this case they should pay for holding my money the interest I would have received by investing it with Money Market, for example. Of course they declined<br> <br> Comment: during the 6 weeks delay they generate interest from my money and many other in the similar situation, and refusing to surrender the interest is tantamount to THEFT<br> <br> REMEMBER: TRAVELSTART Cape Town
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Travelstart's replyOfficial
30 Mar 2015, 15:14Hello mrpatras,
Thank you for your feedback.
I do regret to hear that you erroneously booked the wrong month when doing your booking.
I see that our colleagues provided you with some change quotes prior to your decision to cancel.
I appreciate the opportunity to clarify why there is a delay in the refund reflecting in the clients account. When a client requests a refund, we calculate the refundable amount and then request the refund from the airline on the clients' behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This process is not one we have control over but is the accepted process worldwide between travel agencies and the airlines.
The refund process is advised in our FAQ section as we want our clients to be aware that the process takes some time.
Thank you again for allowing me to clarify.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
I do regret to hear that you erroneously booked the wrong month when doing your booking.
I see that our colleagues provided you with some change quotes prior to your decision to cancel.
I appreciate the opportunity to clarify why there is a delay in the refund reflecting in the clients account. When a client requests a refund, we calculate the refundable amount and then request the refund from the airline on the clients' behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This process is not one we have control over but is the accepted process worldwide between travel agencies and the airlines.
The refund process is advised in our FAQ section as we want our clients to be aware that the process takes some time.
Thank you again for allowing me to clarify.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,
Travelstart's reply30 Mar 2015, 15:14
Official
Hello mrpatras,
Thank you for your feedback.
I do regret to hear that you erroneously booked the wrong month when doing your booking.
I see that our colleagues provided you with some change quotes prior to your decision to cancel.
I appreciate the opportunity to clarify why there is a delay in the refund reflecting in the clients account. When a client requests a refund, we calculate the refundable amount and then request the refund from the airline on the clients' behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This process is not one we have control over but is the accepted process worldwide between travel agencies and the airlines.
The refund process is advised in our FAQ section as we want our clients to be aware that the process takes some time.
Thank you again for allowing me to clarify.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for your feedback.
I do regret to hear that you erroneously booked the wrong month when doing your booking.
I see that our colleagues provided you with some change quotes prior to your decision to cancel.
I appreciate the opportunity to clarify why there is a delay in the refund reflecting in the clients account. When a client requests a refund, we calculate the refundable amount and then request the refund from the airline on the clients' behalf. The refund will be made by the airline directly to the account the booking was originally paid with. This process is not one we have control over but is the accepted process worldwide between travel agencies and the airlines.
The refund process is advised in our FAQ section as we want our clients to be aware that the process takes some time.
Thank you again for allowing me to clarify.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Best regards,