HD
Hannes D
1 reviews | Active since Sept 2014
29 Apr 2015, 09:44
Save yourself major headache and stay away!!
A month ago I booked on travelstart and my booking was randomly cancelled for non payment. Travelstart offered me a voucher to compensate for this inadequate delayed payment system. Yesterday I used this voucher to make a booking. Again the same thing happened. Ironically I used the very same card to book directly through the carrier and it was successful and confirmed without hassles. For some reason Travelstart is of the opinion people are dependent on them and they will flourish irrespective their behavior. When speaking to the call centre and telling the consultant I will never do business with them again she said: Thank you. Its a pleasure darling.
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Travelstart's replyOfficial
29 Apr 2015, 10:52Hello hannes101,
Thank you very much for taking the time to send us your feedback.
With regards to the payment of this booking, we attempted to process payment in order to confirm the booking. However, when doing so we the payment declined from the credit card service provider, as the card information was not correct.
I can understand your disappointment, I would therefore like to make you aware that we do not have control over the payment process and security of the banks. We did however try to get in contact with you in order to obtain further information in order for us to confirm the booking.
It is disappointing to learn of what transpired on your booking, hence we are investigating the matter for corrective measures and to improve upon our service delivery. We acknowledge that we can do more to prevent incidents like this.
Whilst we cannot undo the frustration, we wish to leave you with the impression that we value your feedback and have forwarded your concerns to the respective managers for corrective measures.
Thank you very much for taking the time to share your concerns with us on this forum. I appreciate you taking my call and for the opportunity to talk to you.
Thank you very much for taking the time to send us your feedback.
With regards to the payment of this booking, we attempted to process payment in order to confirm the booking. However, when doing so we the payment declined from the credit card service provider, as the card information was not correct.
I can understand your disappointment, I would therefore like to make you aware that we do not have control over the payment process and security of the banks. We did however try to get in contact with you in order to obtain further information in order for us to confirm the booking.
It is disappointing to learn of what transpired on your booking, hence we are investigating the matter for corrective measures and to improve upon our service delivery. We acknowledge that we can do more to prevent incidents like this.
Whilst we cannot undo the frustration, we wish to leave you with the impression that we value your feedback and have forwarded your concerns to the respective managers for corrective measures.
Thank you very much for taking the time to share your concerns with us on this forum. I appreciate you taking my call and for the opportunity to talk to you.
Travelstart's reply29 Apr 2015, 10:52
Official
Hello hannes101,
Thank you very much for taking the time to send us your feedback.
With regards to the payment of this booking, we attempted to process payment in order to confirm the booking. However, when doing so we the payment declined from the credit card service provider, as the card information was not correct.
I can understand your disappointment, I would therefore like to make you aware that we do not have control over the payment process and security of the banks. We did however try to get in contact with you in order to obtain further information in order for us to confirm the booking.
It is disappointing to learn of what transpired on your booking, hence we are investigating the matter for corrective measures and to improve upon our service delivery. We acknowledge that we can do more to prevent incidents like this.
Whilst we cannot undo the frustration, we wish to leave you with the impression that we value your feedback and have forwarded your concerns to the respective managers for corrective measures.
Thank you very much for taking the time to share your concerns with us on this forum. I appreciate you taking my call and for the opportunity to talk to you.
Thank you very much for taking the time to send us your feedback.
With regards to the payment of this booking, we attempted to process payment in order to confirm the booking. However, when doing so we the payment declined from the credit card service provider, as the card information was not correct.
I can understand your disappointment, I would therefore like to make you aware that we do not have control over the payment process and security of the banks. We did however try to get in contact with you in order to obtain further information in order for us to confirm the booking.
It is disappointing to learn of what transpired on your booking, hence we are investigating the matter for corrective measures and to improve upon our service delivery. We acknowledge that we can do more to prevent incidents like this.
Whilst we cannot undo the frustration, we wish to leave you with the impression that we value your feedback and have forwarded your concerns to the respective managers for corrective measures.
Thank you very much for taking the time to share your concerns with us on this forum. I appreciate you taking my call and for the opportunity to talk to you.