Sad and disappointed

It saddens me to write another review describing how disappointed I am with Travelstart's help. Travelstart team: it has been 18 months since our flights were booked via Kenya Airways, and not once have you cared enough to find out why our several refund requests have been rejected. I had to get onto email and do it myself, which I did and now I finally know how to fix the problem of not getting our refund. THE REASON IS: "KQ SCHEDULE CHANGE". This code is all they need to start processing our refund - how difficult is that? But instead, my husband (after several emails back and forth, trying to follow-up with Travelstart) is being ignored by Travelstart. How ridiculous? Do you not care about your customers and future business?

I would request the refund myself but Kenya Airways requires our travel agent to do it and it needs to be done on a specific system.

I am hoping that through this review someone will help us and not just push us aside down the pile of "to-do's" until we have to follow up again later only for them to not be able to find our booking or some other ridiculous thing. To keep it simple, here is our booking reference, the email that was used to make the booking and the name of the passenger.

Booking *** Email: joha****bo.co.za Full name: Johan Smit

I hope someone can really help us this time and not push us aside yet again!!! Please don't disappoint us again.