JT
Jody T
1 reviews | Active since Aug 2021
06 Aug 2021, 21:44
Rude consultant & unreasonable penalties
Rude, misinformed consultants - the worst of which being Sharon who cut me off when she no longer felt like assisting me. The airline changed my flight and therefore I needed to alter trip dates. Was quoted more than the original ticket price to make the change- i.e my flights now cost more than double my initial purchase price. I expect a full refund and will re-book somewhere else where customer service actually exists. Never experienced anything like this before!
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Replies (1)
Travelstart's replyOfficial
07 Aug 2021, 11:59Hi Jody,
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when trying to do a date change to your booking or pleased with the service received from our team.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Regarding an amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
You have not provided a reference number and I am unable to locate a booking under the details provided.
I have called twice on the contact number provided and left 2 voice messages.
You welcome to email feedback @ travelstart . com with your Travelstart reference number and new dates of travel and we will escalate to the relevant team to assist with another quote. If one is flexible with their dates of travel it does sometimes help in finding a cheaper fare, but this is never a guarantee.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when trying to do a date change to your booking or pleased with the service received from our team.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Regarding an amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
You have not provided a reference number and I am unable to locate a booking under the details provided.
I have called twice on the contact number provided and left 2 voice messages.
You welcome to email feedback @ travelstart . com with your Travelstart reference number and new dates of travel and we will escalate to the relevant team to assist with another quote. If one is flexible with their dates of travel it does sometimes help in finding a cheaper fare, but this is never a guarantee.
Kind Regards,
Marcelle
Travelstart's reply07 Aug 2021, 11:59
Official
Hi Jody,
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when trying to do a date change to your booking or pleased with the service received from our team.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Regarding an amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
You have not provided a reference number and I am unable to locate a booking under the details provided.
I have called twice on the contact number provided and left 2 voice messages.
You welcome to email feedback @ travelstart . com with your Travelstart reference number and new dates of travel and we will escalate to the relevant team to assist with another quote. If one is flexible with their dates of travel it does sometimes help in finding a cheaper fare, but this is never a guarantee.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns with us.
I regret to hear you have not had a great experience when trying to do a date change to your booking or pleased with the service received from our team.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Regarding an amendment quote e-mailed we quote according to the seat and fare availability on the requested dates the passenger has provided. Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required. Should there be any difference in taxes this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies.
You have not provided a reference number and I am unable to locate a booking under the details provided.
I have called twice on the contact number provided and left 2 voice messages.
You welcome to email feedback @ travelstart . com with your Travelstart reference number and new dates of travel and we will escalate to the relevant team to assist with another quote. If one is flexible with their dates of travel it does sometimes help in finding a cheaper fare, but this is never a guarantee.
Kind Regards,
Marcelle