Rude and ***********

After making a booking through travelstart for a car rental, we needed to change the driver as the registered driver could not go to Cape Town anymore. I phoned travelstart 5 times! No one answered the phone! As my director's flight was about to take off, and we needed to ensure that he had a car when he got to Cape Town, we phoned Bidvest - where the car was to be picked up. I gave them the reference number and guess what? No such booking existed on their side. They were so helpful they even searched the booking on the directors ID number, still no booking! We have confirmation from travelstart and the money was deducted from the directors credit card, but no booking was made with Bidvest! We made another booking over the phone, it took 2 minutes and my director only has to pay once he collects the car! I didn't give up, as travelstart obviously messed up we want a refund! The 6th time after 10 minutes someone eventually answered the phone. No refund possible! Why? Because it is less than 24 hours from pick-up! No matter how many times I explained that we couldn't reach them or that there was no booking at Bidvest, the lady kept saying that it is not their problem and that we would not receive a refund. Her attitude was all but professional, I was actually blown away by her dripping sarcasm. "obviously it was our fault, not theirs..." It goes without saying that we will never use them again, and will not recommend them to anybody! Guess the customer is always wrong at travelstart.