Robbing and ******** at its best

Trying to change the route of my confirmed booking and this is what transpired. 1. The call centre takes about an hr to answer my calls, then puts me on hold 2. Rude, condescending Call centre agent refuses to assist or put me through to a manager. 3. No response to my emails 4. Over charged (need to pay R2600 for a R1089 flight. 5. Cant change my booking due to system errors 6. Cant cancel my booking and get a refund as i need to wait 48 hrs for an email from the refunds team 7. Supervisor never got back to me as she promised nor sent the email i’m waiting for. 8. 2nd booking: money debited of my account by Travelstart (I’ve got pop) but booking cancelled as i’m told the funds aren’t received. 9. 3000 later I still do not have a flight booked 10. Wasted R300 in airtime and about 12hrs trying to get help to no avail.

I really feel ******, abused and ****med and disrespected.