****** by Travelstart

Travel start has literally ****** me of R4900!!!! I made a booking for 23 September, requested to move it to 28 October much before the flight. They said I must pay R380 fee for them to effect the changes. When they didn't receive the payment they set a deadline for me to pay and that email came during holidays in South Africa and so I didn't see the email before their stipulated 20H00. They didn't bother to call me and the next thing when I responded to the email they told me that I have forfeited R4900 for a booking that's still a month ahead and for just R380 and communication breakdown. Now it's ghost town at Travelstart no response to email or whatsapp.....just like that I've lost a return ticket worth r4900. Their customer service is very mechanical, even the humans that you chat to on whatsapp are not even listening they simply apologize that there's nothing they can do. Use Travelstart at your own risk....no one cares about you once you have made a payment. My hard earned R4900 gone 😢 😪