Ripped-off

I had booked flights with Travelstart to travel from King Shaka Airport on 1st March 2019 to Port Elizabeth and return on Monday 4th March. I had started my journey by travelling from Margate on the Margate Mini Coach en route to King Shaka Airport when I received a phone call telling me that the flight which I was booked on had been CANCELLED. They offered an alternate flight which would mean travelling to Johannesburg and catching a flight from their to P.E. On enquiring with the driver of the coach what time we would arrive at King Shaka it was obvious that I would not be in time to catch the offered flight to Jhb, which I conveyed to the person on the other end of my phone. She told me to contact Travelstart to deal with the problem. I requested the driver to let me off the bus as we had not travelled far out of Margate and I got a friend to come and pick me up. On returning home I phoned Travelstart and spoke to Sheldon and explained the situation and on checking he confirmed that the flight had been cancelled by SAA and would arrange for a refund. He asked what I would do about my return flight with British Airways and I explained that since I was only going down for the weekend and seeing as I had not got down to P.E. I would not be requiring my return ticket, he said that he would also refer this for a refund. The total price for these tickets came R2,786.00.

I had not received any refund up to yesterday (8 weeks) so e-mailed them to enquire as to when I would receive my refund. Today I have received an e-mail to say that my refund was deposited into my Credit Card yesterday 27/04/2019 (and should take 4 to 10 days for it to be cleared) and the total amount refunded was R1,500.86 for my South African Airways Flight to Port Elizabeth and R132.36 for my British Airways Flight from Port Elizabeth, therefore I am being penalised to the amount of R1,152.78 for something that was completely out of my control. I am an 85year old pensioner and really cannot afford to lose this amount of money. On top of this, I had to forfeit my coach fare to King Shaka because I did not complete the journey. I really feel as if I have been Ripped-off.