1 reviews | Active since Aug 2011
Return flight no longer valid due to incompetence
In August 2018 I made a flight reservation for my fiancee to fly to Thailand and return on 19 September 2018 (this included an option to reschedule the flight once without any additional fees). On 18 September I sent the following email: "Morning. Could you please reschedule this flight for 20:35 (Bangkok time) on 31 October 2018?" (I had checked to make sure that a seat was available). Travelstart failed to reschedule the flight and now it is no longer valid and they refuse to take responsibility. I would strongly advise anyone making flight reservations not to use Travelstart.
Hi Phillip Gonsalves,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
One of our team leaders will contact you shortly to discuss your query.
Kind regards, Melony at Travelstart
Hi Phillip Gonsalves,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
One of our team leaders will contact you shortly to discuss your query.
Kind regards, Melony at Travelstart
Hi Phillip
Thank you very much for a taking the time to share your feedback with us, I am pleased to hear that the issue has been attended too and I agree it didn't have to resort to Hello Peter complaint. It is always good to know that clients are finding ease when dealing with Travelstart as we do always strive to be customer-centric.
Whilst we realize that we cannot undo the frustrations caused we wish that you will afford us the opportunity to apologize once again for the inconvenience suffered. Thank you once again for your comments. It was a pleasure to have been of service to you. Travelstart cannot wait to welcome you back online again soon.
If you could amend your star rating for us it would be most appreciated
Kind regards,
Avril
Hi Phillip
Thank you very much for a taking the time to share your feedback with us, I am pleased to hear that the issue has been attended too and I agree it didn't have to resort to Hello Peter complaint. It is always good to know that clients are finding ease when dealing with Travelstart as we do always strive to be customer-centric.
Whilst we realize that we cannot undo the frustrations caused we wish that you will afford us the opportunity to apologize once again for the inconvenience suffered. Thank you once again for your comments. It was a pleasure to have been of service to you. Travelstart cannot wait to welcome you back online again soon.
If you could amend your star rating for us it would be most appreciated
Kind regards,
Avril